Misty Hamby
Yucaipa,CA
Summary
Customer-oriented, strategic-thinking sales professional with over 15 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections, persuasively introducing products, implementing pricing models, inventory control and projections, vendor relations, territory development and revealing customer needs to deliver solutions.
Overview
13
13
years of professional experience
Work History
Strategic Account Manager
Updog
Redlands, CA
09.2018 - 05.2020
- Oversaw key account relationships by gaining in-depth understanding of needs and interacting directly with key clients.
- Executed contracts by coordinating with sales and contract teams.
- Headed negotiations to formulate and secure contracts across accounts.
- Reviewed sales reports and forecasts to evaluate financial growth and performance.
- Made recommendations to customers to promote brand effectiveness and product benefits.
- Executed updated marketing plans to increase branding exposure, customer traffic and sales.
- Coordinated various duties, including schedules, payments and allocations between multiple stakeholders while effectively monitoring 320 customer accounts.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
General Manager
Signs Now Redlands
Redlands, CA
03.2015 - 09.2018
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
- Designed sales and service strategies to improve revenue and retention.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit.
- Encouraged, trained and disciplined employees to maximize performance.
- Checked supply against demand by overseeing all merchandising decisions, replenishment and inventory management.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
Accounts Payable Clerk/Payroll Specialist
Braswell's Colonial Care
Redlands, CA
01.2010 - 03.2015
- Maintained accounting ledgers by verifying and posting account transactions.
- Charged expenses to accounts and cost centers by analyzing invoice and expense reports.
- Reported sales taxes by calculating requirements on paid invoices.
- Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers.
- Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
- Reviewed bank account statements to reconcile accounts by documenting correct financial information in general ledger.
- Expedited payments by verifying accuracy and currency of vendor information.
- Facilitated payment of invoices due by sending bill reminders and contacting clients.
- Worked closely with department personnel to produce accurate and timely bills.
- Reconciled monthly statements and transactions to keep records accurate and current.
- Kept detailed records of accounts payable by creating reports and updating vendor balance sheets.
- Assisted with month-end and year-end closings to support accounting system accuracy.
- Prepared weekly payroll for team of salaried and hourly employees.
Customer Service Representative
Apollo Masters
Banning, CA
01.2007 - 01.2010
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Created and implemented process improvements to reduce workloads and bolster callback efficiency.
- Set up and activated customer accounts.
- Documented conversations with customers to track requests, problems and solutions.
- Reviewed account and service histories to identify trends and issues.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
Education
Applied Computerized Office Administration - Secretarial Studies And Office Administration
Summit College
Colton, CA01.2002
Medical Assistant - Medical Assisting
Concorde Career College
San Bernardino, CA03.2012
Some College (No Degree) - Accounting And Business Management
Crafton Hills College
Yucaipa, CASome College (No Degree) - Medical Billing And Coding
Career Step
Arizona City, AZSkills
- Lead generation
- Sales closing
- Product management and pricing
- Promotional planning
- Product and service knowledge
- Post-sales support
Timeline
Strategic Account Manager
Updog
09.2018 - 05.2020
General Manager
Signs Now Redlands
03.2015 - 09.2018
Accounts Payable Clerk/Payroll Specialist
Braswell's Colonial Care
01.2010 - 03.2015
Customer Service Representative
Apollo Masters
01.2007 - 01.2010
Applied Computerized Office Administration - Secretarial Studies And Office Administration
Summit College
Medical Assistant - Medical Assisting
Concorde Career College
Some College (No Degree) - Accounting And Business Management
Crafton Hills College
Some College (No Degree) - Medical Billing And Coding
Career Step
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