Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Work Preference
Quote
Timeline
OperationsManager

Misty Harding

Portland,Oregon

Summary

Detail-oriented professional with over 15 years of experience and a proven track record in conflict resolution, customer communications, and back-office operations. I am seeking to apply my skills and expertise to excel in an open position. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

22
22
years of professional experience

Work History

Receptionist

Ruby Receptionist
03.2012 - Current
  • Managed incoming calls by greeting, providing information, transferring, or taking messages as needed
  • Utilized reference files to answer client inquiries effectively
  • Provided prompt and courteous service to ensure exceptional caller experiences
  • Handled multitasking efficiently in a fast-paced, technology-rich environment, adept at toggling between multiple applications while delivering top-notch customer service.
  • Resolved customer problems and complaints.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Maintained confidentiality of information regarding clients and company.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Organized, maintained and updated information in computer databases.

Provider Relations Assistant, Dental Clerk

ODS Companies
10.2006 - 07.2011
  • Greeted and assisted visitors, guiding them to their respective destinations
  • Utilized various communication tools, including computers, mail, and facsimile machines, to transmit information to customers
  • Addressed and resolved customer complaints promptly and professionally
  • Maintained accurate and up-to-date records, ensuring efficient data management
  • Analyzed data to provide informed responses to customer queries
  • Responsible for tracking staff schedules and availability
  • Generated and reviewed fee reports for all dental offices associated with Delta Dental
  • Managed the organization and analysis of dental X-rays reviewed by Dental Consultants.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
  • Edited documents to keep company materials free of grammar errors.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Input data into spreadsheets and databases.
  • Edited and proofread documents for accuracy and completeness.
  • Utilized office management software to record and track customer information.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Supported staff on special assignments and ad hoc projects.

Merchandise Hostess

Walt Disney World
06.2002 - 06.2003
  • Conducted sales transactions and maintained records of sales activities
  • Identified and engaged potential customers, providing them with relevant information
  • Managed inventory and restocked merchandise as needed
  • Actively promoted merchandise, services, or events through direct engagement with customers
  • Completed Walt Disney World's College Program, enhancing customer relations skills and gaining comprehensive knowledge of company policies and procedures.
  • Greeted incoming customers and provided directions to different store locations.
  • Backed up cashiers during busy periods and breaks.
  • Kept entryways clean, neat and free of hazards such as excess water.
  • Restocked returned items on sales floor to keep shelves, bins and racks replenished for customers.
  • Built relationships with customers and community to promote long term business growth.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Contributed to team objectives in fast-paced environment.
  • Presented professional image consistent with company's brand values.
  • Set and achieved company defined sales goals.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Maintained current knowledge of evolving changes in marketplace.
  • Stayed current on company offerings and industry trends.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Education

No Degree - Medical Assisting

Concorder Career College
Portland, OR

Skills

  • Excellent communication skills, both verbal and written
  • Strong interpersonal skills, capable of building rapport with customers and colleagues
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook)
  • Detail-oriented and organized, with a proven ability to multitask effectively
  • Experienced in conflict resolution and problem-solving
  • Administrative Support
  • Scheduling
  • Clerical Support
  • File Management
  • Bookkeeping
  • Data Entry
  • Office Management
  • Data inputting
  • Certified Microsoft Office Specialist
  • Office Administration
  • Meeting Coordination
  • Office equipment operations
  • Positive and professional
  • Reception desk management
  • Schedule Management
  • Correspondence Management
  • Business Administration
  • Organization skills
  • Scheduling appointments
  • Calendar Management
  • Verbal and written communication
  • Multi-line phone system operation
  • Professional Demeanor
  • Document Management
  • Multi-Line Telephone Systems
  • Transcription and dictation
  • Multitasking and prioritization
  • Customer/Client relations
  • Tech-Savvy
  • PC proficient
  • Office supply inventory control
  • Performance Improvement
  • Mail handling
  • Correspondence distribution
  • Microsoft Office Specialist Certified
  • Time Management
  • Mail distribution
  • Business Correspondence
  • Calm Demeanor
  • Supply Management
  • Business operations understanding
  • Meticulous and organized
  • Basic accounting
  • Multi-line telephone skills
  • Multi-line telephone operation
  • Greeting and Seating Clients
  • Telephone skills
  • Professional and polished presentation
  • Record preparation
  • Customer and client relations
  • Service-oriented mindset

Accomplishments

  • Awarded "Employee of the quarter" for delivering outstanding administrative support.
  • Responded to over 300 + customer inquiries each day.
  • Assisted management with the training of 50 +new staff members.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Part Time

Work Location

RemoteHybrid

Important To Me

Work-life balanceFlexible work hoursWork from home option

Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Receptionist

Ruby Receptionist
03.2012 - Current

Provider Relations Assistant, Dental Clerk

ODS Companies
10.2006 - 07.2011

Merchandise Hostess

Walt Disney World
06.2002 - 06.2003

No Degree - Medical Assisting

Concorder Career College

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Misty Harding