Misty Harris
Portales ,NM
Summary
Customer-oriented Store Manager offering over 20 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Store Manager
Dollar General
Clovis, NM
06.2023 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
General Manager
Blakes Lotaburger
Clovis, NM
11.2022 - 03.2023
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
General Manager
Little Casears Pizza
Poratales, NM
06.2021 - 11.2022
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Ensured compliance with local health department regulations regarding food safety standards.
General Manager
Blakes Lotaburgar
Tucumcari, NM
10.2017 - 07.2021
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Ensured compliance with local health department regulations regarding food safety standards.
Education
Some College (No Degree) - Psychology
Eastern New Mexico University
Portales, NMSkills
- Retail Transactions Processing
- Stock Replenishment
- Maximizing Profitability
- Strategic Sales
- Staff Management
- Staff Training
- Pricing Strategies
- Store Opening And Closing Procedures
- Cash Register Operation
- Bank Deposit Procedures
- Inventory Cycle Counts
- Shelf Restocking
- Restocking Merchandise
- Merchandise Restocking
- Profit Management
- Profit And Loss Analysis
- Staff Supervision
- Customer Service Management
- Customer Service
- Effective Customer Service
- Complaint Resolution
- Employee Training And Hiring
- Employee Recruitment
Certification
- Serve Safe Certification
References
References available upon request.
Timeline
Store Manager
Dollar General
06.2023 - Current
General Manager
Blakes Lotaburger
11.2022 - 03.2023
General Manager
Little Casears Pizza
06.2021 - 11.2022
General Manager
Blakes Lotaburgar
10.2017 - 07.2021
Some College (No Degree) - Psychology
Eastern New Mexico University