Misty Harris
Dresden
Summary
Driven and resourceful administrative professional with seven years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
19
19
years of professional experience
Work History
Executive Assistant to the Chief Executive Officer
Apex Plumbing, Electric, Heating, and Air Pros
12.2020 - Current
- Coordinated travel arrangements by booking airfare, hotel, and ground transportation.
- Anticipated potential challenges in daily operations and devised appropriate solutions to maintain uninterrupted workflow in the executive office.
- Organized and coordinated conferences and monthly meetings.
- Contributed to smooth business operations by planning and organizing meetings and conferences.
- Maintained confidentiality by handling sensitive information with discretion and professionalism.
- Improved team collaboration by acting as a liaison between the CEO, executive team, and staff members.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Boosted morale with event planning and coordination of company-wide functions, celebrations, or gatherings.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Took notes and dictation at meetings.
Customer Service and Shipping Logistics Manager
The Bilco Company
04.2014 - Current
- Supervise and motivate the customer service and shipping staffs.
- Works with team members to ensure that quality, on time shipment targets are met.
- Oversee company response to customer complaints regarding product quality.
- Identify inefficiencies and implement process improvements to increase work flow.
- Maintain relationships with all distributers.
Executive Assistant to the Chief Executive Officer
Allied Communications
11.2017 - 03.2025
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
- Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
- Negotiated with vendors for cost savings, securing high-quality services at reduced rates.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Formulated policies and procedures to streamline operations.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
Field Manager- Wireless Division
TravelCenters of America
12.2013 - 02.2014
- Hired and trained all sales staff for new stores.
- Determined merchandise price schedules and discount rates.
- Monitored customer preferences to determine focus of sales efforts.
Area Sales Manager- Oh/In
Revol Wireless
05.2012 - 12.2013
- Developed performance plan, which motivated staff and resulted in a 20% increase in sales.
- Created and directed sales team training and development programs.
- Led sales calls with team members to establish sales and customer retention goals.
- Managed a regional sales staff of 70 members.
- Developed creative recruiting strategies that met anticipated staffing needs.
Store Manager
Sprint
06.2006 - 05.2012
- I was tasked with correcting locations that were under preforming in sales and operations. This lead to managing four different locations in a little over five years.
- Completed a series of training sessions to advance from Assistant Manager to Store Manager.
- Opened a new store location and assisted in recruiting and training new staff.
- Determined staff promotions and demotions, and terminated employees when necessary.
- Trained all new managers on store procedures and policies
- Identified inefficiencies and made recommendations for process improvements.
Education
High School Diploma - undefined
West Muskingum High
Zanesville, Ohio01.2001
Skills
- Established track record of exceptional sales results
- Results-oriented
- Customer-service focused
- Exceptional at multi-tasking
- Strong Communication Skills
- Effective Retail Sales Manager
- Executive support
- Strong problem solver
- Schedule & calendar planning
- Office administration
- Information confidentiality
- Professional and mature
- Travel coordination
- Meeting planning
- Resourceful
- Conflict management
Timeline
Executive Assistant to the Chief Executive Officer
Apex Plumbing, Electric, Heating, and Air Pros
12.2020 - Current
Executive Assistant to the Chief Executive Officer
Allied Communications
11.2017 - 03.2025
Customer Service and Shipping Logistics Manager
The Bilco Company
04.2014 - Current
Field Manager- Wireless Division
TravelCenters of America
12.2013 - 02.2014
Area Sales Manager- Oh/In
Revol Wireless
05.2012 - 12.2013
Store Manager
Sprint
06.2006 - 05.2012
High School Diploma - undefined
West Muskingum High
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