Misty Harris
Dresden
Summary
Driven and resourceful administrative professional with seven years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
19
19
years of professional experience
Work History
Executive Assistant to the Chief Executive Officer
Apex Plumbing, Electric, Heating, and Air Pros
Dublin, OH
12.2020 - Current
- Coordinated travel arrangements by booking airfare, hotel, and ground transportation.
- Anticipated potential challenges in daily operations and devised appropriate solutions to maintain uninterrupted workflow in the executive office.
- Organized and coordinated conferences and monthly meetings.
- Contributed to smooth business operations by planning and organizing meetings and conferences.
- Maintained confidentiality by handling sensitive information with discretion and professionalism.
- Improved team collaboration by acting as a liaison between the CEO, executive team, and staff members.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Boosted morale with event planning and coordination of company-wide functions, celebrations, or gatherings.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Took notes and dictation at meetings.
Customer Service and Shipping Logistics Manager
The Bilco Company
Zanesville, Ohio
04.2014 - Current
- Supervise and motivate the customer service and shipping staffs.
- Works with team members to ensure that quality, on time shipment targets are met.
- Oversee company response to customer complaints regarding product quality.
- Identify inefficiencies and implement process improvements to increase work flow.
- Maintain relationships with all distributers.
Executive Assistant to the Chief Executive Officer
Allied Communications
Columbus, OH
11.2017 - 03.2025
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
- Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
- Negotiated with vendors for cost savings, securing high-quality services at reduced rates.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Formulated policies and procedures to streamline operations.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
Field Manager- Wireless Division
TravelCenters of America
Westlake, Ohio
12.2013 - 02.2014
- Hired and trained all sales staff for new stores.
- Determined merchandise price schedules and discount rates.
- Monitored customer preferences to determine focus of sales efforts.
Area Sales Manager- Oh/In
Revol Wireless
Zanesville, Ohio
05.2012 - 12.2013
- Developed performance plan, which motivated staff and resulted in a 20% increase in sales.
- Created and directed sales team training and development programs.
- Led sales calls with team members to establish sales and customer retention goals.
- Managed a regional sales staff of 70 members.
- Developed creative recruiting strategies that met anticipated staffing needs.
Store Manager
Sprint
Ohio
06.2006 - 05.2012
- I was tasked with correcting locations that were under preforming in sales and operations. This lead to managing four different locations in a little over five years.
- Completed a series of training sessions to advance from Assistant Manager to Store Manager.
- Opened a new store location and assisted in recruiting and training new staff.
- Determined staff promotions and demotions, and terminated employees when necessary.
- Trained all new managers on store procedures and policies
- Identified inefficiencies and made recommendations for process improvements.
Education
High School Diploma - undefined
West Muskingum High
Zanesville, Ohio01.2001
Skills
- Established track record of exceptional sales results
- Results-oriented
- Customer-service focused
- Exceptional at multi-tasking
- Strong Communication Skills
- Effective Retail Sales Manager
- Executive support
- Strong problem solver
- Schedule & calendar planning
- Office administration
- Information confidentiality
- Professional and mature
- Travel coordination
- Meeting planning
- Resourceful
- Conflict management
Timeline
Executive Assistant to the Chief Executive Officer
Apex Plumbing, Electric, Heating, and Air Pros
12.2020 - Current
Executive Assistant to the Chief Executive Officer
Allied Communications
11.2017 - 03.2025
Customer Service and Shipping Logistics Manager
The Bilco Company
04.2014 - Current
Field Manager- Wireless Division
TravelCenters of America
12.2013 - 02.2014
Area Sales Manager- Oh/In
Revol Wireless
05.2012 - 12.2013
Store Manager
Sprint
06.2006 - 05.2012
High School Diploma - undefined
West Muskingum High