Misty Hawkins
Hixson,TN
Summary
Dependable Pharmacy Technician effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Food City Pharmacy
Chattanooga, TN
10.2019 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Communicated directly with doctors offices via telephone, fax, and email.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Assisted in preparation, distribution, and storage of pharmaceuticals.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Stocked, labeled and inventoried medication to keep accurate records.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Collected co-payments or full payments from customers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Reviewed and verified customer information and insurance provider information.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Program Director
HUMC PDO
Hixson, TN
08.2011 - 08.2020
- Supervised teaching staff and resolved issues.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones
- Improved success of program by making proactive adjustments to operations.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners.
- Established school policies and communicated to staff and parents for well-coordinated and high-quality daily operations.
- Oversaw interview and hiring process of classroom personnel for selection of high-quality teachers and staff.
- Recruited new students for admission through marketing and events.
- Provided training and professional development for teachers.
- Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
- Recruited, selected and retained high-quality staff to reduce turnover and foster stability.
- Engaged with parents and families to build positive relationships for children to thrive.
- Managed program paperwork and child records to comply with state requirements.
- Furnished facility with supplies, equipment, food and materials to foster social and cognitive development.
- Adhered to budgetary guidelines to set financial goals and maintain school profitability.
Retail Sales Associate
Scrapbook Heaven
Hixson, TN
01.2007 - 12.2009
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Used POS system to process sales, returns, online orders and gift card activations.
- Informed customers of current store promotions to encourage additional sales purchases.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Issued receipts and processed refunds, credits or exchanges.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
Department Manager
Kmart
Chattanooga, TN
08.1995 - 09.1998
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Communicated with managers of other departments to maintain transparency.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
- Formulated pricing policies by reviewing merchandising activities and determining additional needed sales promotions.
- Approved regular payroll submissions for employees.
Education
Certification - Nutrition, Diet And Health Sciences
Ashworth College
Norcross, GA04.2023
Certification - Medical Administrative Assistant
Penn Foster Career School
Scranton, PA01.2023
Certification - Pharmacy Technology
Ashworth College
Norcross, GA05.2021
Skills
- Cash Register Operation
- FDA Compliance
- Pharmacy Records Management
- Medication Documentation
- Answering and Routing Calls
- Medication Stock Orders
- Prescription Preparation
- Time Management
- Customer Service
- Stocking and Receiving
- Store Opening and Closing
- Policy and Procedure Adherence
Accomplishments
- Trained 3 new pharmacy technicians on pharmacy policies, procedures and best practices.
- Supervised team of 9 staff members and subs for a growing preschool program.
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Certified Pharmacy Technician
Food City Pharmacy
10.2019 - Current
Program Director
HUMC PDO
08.2011 - 08.2020
Retail Sales Associate
Scrapbook Heaven
01.2007 - 12.2009
Department Manager
Kmart
08.1995 - 09.1998
Certification - Nutrition, Diet And Health Sciences
Ashworth College
Certification - Medical Administrative Assistant
Penn Foster Career School
Certification - Pharmacy Technology
Ashworth College
Similar Profiles
Shelby SmithShelby Smith
Pharmacy Technician at Food City PharmacyPharmacy Technician at Food City Pharmacy
Anndria MullinsAnndria Mullins
Pharmacy Technician at Food City PharmacyPharmacy Technician at Food City Pharmacy
Amber MooreAmber Moore
Cake Decorator at Food City PharmacyCake Decorator at Food City Pharmacy