Summary
Overview
Work History
Education
Skills
Timeline
Generic

Misty Heinricy

Longmont,CO

Summary

Dedicated and compassionate healthcare leader with a commitment to enhancing the quality of life for residents through exceptional care, personalized support, and meaningful engagement. Strong foundation in direct care, memory care, regulatory compliance, and APS case management. Passionate about fostering a positive, enriching environment that prioritizes dignity, well-being, and resident-centered care. Licensed Nursing Home Administrator eager to leverage leadership skills and advocacy to drive excellence in senior living. Committed to building and leading high-performing teams, promoting collaboration, and ensuring that every resident experiences the highest standard of care, comfort, and fulfillment.

Overview

10
10
years of professional experience

Work History

Director of Social Services

Lakeside Post Acute
07.2024 - Current
  • Provided strategic leadership in the development and implementation of social services programs, ensuring comprehensive support for residents, with a strong focus on the behavioral health population.
  • Lead and participated in a multidisciplinary team, fostering a collaborative environment to enhance resident care, psychosocial well-being, and regulatory compliance.
  • Developed and execute individualized care plans, crisis interventions, and discharge planning for residents with mental health disorders, dementia, and co-occurring conditions.
  • Served as a liaison between residents, families, and healthcare providers, ensuring seamless communication and coordination of care.
  • Conducted staff training and development on mental health awareness, trauma-informed care, and de-escalation techniques to enhance the quality of care.
  • Ensured compliance with federal and state regulations, maintaining accurate documentation and leading successful audits.
  • Championed resident advocacy initiatives, promoting dignity, autonomy, and person-centered care within the facility.
  • Developed department policies and procedures adhering to quality and performance measures.
  • Collaborated with department managers to correct and improve services.
  • Allocated fiscal allotments to meet goals efficiently.

Healthcare Consultant/Interim Administrator

Private Firm
10.2023 - 07.2024
  • Successfully managed a diverse portfolio of healthcare contracts, providing services such as home health aide, patient advocacy, and healthcare consulting.
  • Established strong client relationships through effective communication and personalized care, resulting in a high rate of client satisfaction and referrals.
  • Managed administrative tasks including scheduling, billing, and documentation, maintaining accurate records and ensuring compliance with regulatory requirements.
  • Assisted senior management of facilities in analyzing operational workflows and identifying areas for improvement within healthcare facilities.
  • Contributed to the development and implementation of strategic initiatives aimed at enhancing patient satisfaction and operational efficiency.
  • Participated in team meetings and presentations, offering insights and recommendations based on practical experience as a healthcare provider.
  • Oversaw accounting, budgeting, and financial reporting.
  • Performed as primary liaison for clients, political stakeholders, providers and public policy associations, lobbyists and partner organizations.

Case Manager

Adult Protective Services
04.2022 - 10.2023
  • Led comprehensive assessments and case planning for residents, collaborating with community partners and multi-disciplinary teams to ensure access to essential support services.
  • Provided expert testimony in court hearings, demonstrating a thorough understanding of legal proceedings and adult protection protocols.
  • Investigated and addressed allegations of adult abuse and neglect, maintaining detailed case documentation in the State CAPS system.
  • Established effective communication with community agencies and attorneys, streamlining reporting and consultation processes.
  • Facilitated referrals to community services, ensuring resident well-being and compliance with state requirements.
  • Partnered with local organizations to expand access to social and community services.

Health Compliance Inspector

CDPHE
11.2018 - 04.2022
  • Conducted comprehensive assessments and evaluations of healthcare facility quality of care, services, and treatment for residents, collaborating with facility staff, medical professionals, and external care providers.
  • Provided guidance to healthcare facility providers, healthcare consumers, and other governmental agencies on regulatory requirements, ensuring adherence to industry standards.
  • Investigated intricate complaint allegations, meticulously analyzing gathered data to determine the substantiation of regulatory noncompliance, and issued appropriate regulatory citations when necessary.
  • Ensured compliance with regulatory requirements encompassing resident care, human resources, financial control, public relations, facility maintenance, and adherence to policies and procedures.
  • Exemplified CDPHE’s Core Values: reliable, efficient, accountable, compliant, and helpful, consistently incorporating these values into daily responsibilities.
  • Fostered and sustained courteous and effective working relationships, cultivating an environment of collaboration and excellence.
  • Enforced compliance with complex state and federal laws, rules and regulations for industry.
  • Stayed current with latest changes to applicable regulatory standards and company procedures.

Social Services/Memory Care Program Director

Sierra RCC
11.2015 - 10.2018
  • Collaborated with department heads and staff and actively participated in the annual performance review process.
  • Initiated and executed innovative projects aimed at broadening engagement and fostering staff development within the living community.
  • Exhibited proficiency in leading all functional aspects of the memory care neighborhood, ensuring a comprehensive and compassionate approach to resident care.
  • Supported the administrator and department heads in maintaining operational efficiency and high standards of care facility-wide.
  • Orchestrated and led weekly meetings to address current census, admissions, discharges, and residents’ Medicaid applications, fostering clear communication and strategic planning.
  • Conducted tours of facility to prospective residents and families.
  • Coached and trained newly hired employees to promote knowledge of responsibilities and position requirements.
  • Communicated effectively with family members on regular basis regarding care, issues and overall health of loved ones.

Education

Assisted Living Administrator Certificate -

Leading Age
Denver, CO

Bachelors of Arts - Sociology

Metropolitan University of Denver
Denver, CO

Skills

  • Quality improvement
  • Patient relations
  • Occupancy strategies
  • Personnel management
  • Resident care
  • Employee retention strategies
  • Organizational leadership
  • Budget management
  • Teamwork and collaboration
  • Team building
  • Community development

Timeline

Director of Social Services

Lakeside Post Acute
07.2024 - Current

Healthcare Consultant/Interim Administrator

Private Firm
10.2023 - 07.2024

Case Manager

Adult Protective Services
04.2022 - 10.2023

Health Compliance Inspector

CDPHE
11.2018 - 04.2022

Social Services/Memory Care Program Director

Sierra RCC
11.2015 - 10.2018

Assisted Living Administrator Certificate -

Leading Age

Bachelors of Arts - Sociology

Metropolitan University of Denver

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