Misty Heinz
Gulf Shores,AL
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
13
13
years of professional experience
Work History
Cashier Clerk/Assistant Manager
Edwards Oil/ Lucky 7
2020.03 - Current
- Built positive relationships with customers to increase repeat business.
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
- Monitored areas for security issues and safety hazards.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Quickly and accurately counted drawers at start and end of each shift.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Trained new employees on proper protocols and customer service standards.
Bank Teller
Grand Rapids State Bank
2021.08 - 2023.07
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Server
Great American Roadhouse
2018.03 - 2020.03
- Kept register accurate through correct billing, payment processing and cash management practices.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Processed orders and sent to kitchen employees by [Action].
- Answered customers' questions, recommended items and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Trained incoming staff on restaurant practices and procedures.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Food Service Director
St. Joes Catholic School
2011.08 - 2020.03
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Purchased food and cultivated strong vendor relationships.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Made menu up to governmental standards for 6 cent reimbursement
Education
High School Diploma -
Hill City Senior High School
Hill City, MN06.1999
Skills
- Relationship building
- Staff training/development
- Merchandising
- Effective leader
- Delegation
- Inventory management
- Coaching and mentoring
- Training & Development
- Verbal and written communication
Timeline
Bank Teller
Grand Rapids State Bank
2021.08 - 2023.07
Cashier Clerk/Assistant Manager
Edwards Oil/ Lucky 7
2020.03 - Current
Server
Great American Roadhouse
2018.03 - 2020.03
Food Service Director
St. Joes Catholic School
2011.08 - 2020.03
High School Diploma -
Hill City Senior High School
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