Misty Henderson
Phoenix,USA
Summary
Seasoned Customer Service Manager bringing proven skills in leading and directing, guest and resident comfort and guidance through learned experience. Skilled in cultivating and deepening productive relationships. Ready to bring knowledge and abilities to challenging roles with potential for long-term career advancement and success.
Overview
1
1
Certification
Work History
Residential Property Manager
Phoenix Sober Living
- Supervises entire sober living home program
- Work on site 24/7 with very little in person supervision from my supervisor with duties including but not limited to ensuring all house rules are followed and enforced
- Ensure management of the home, upkeep, assignment of chores, scheduling of repairs and inventory of supplies
- Oversee new resident move in procedures, as well as termination processes as needed
- Have successfully mentored 7 residents through completion of the program
- Coordinates and facilitates weekly house meetings
- Reports any maintenance issues with management in a timely manner
- Conducts weekly random drug screening for all residents.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Personal Assistant
JA Trucking LLC
- Responsible for accounts payable department
- In charge of shipping and receiving, achieved maximum profit over loss
- Negotiated contract terms, showed production capabilities in various market conditions
- Scheduled monthly maintenance.
Assistant Manager
Romano's Macaroni Grill
- Knowledgeable in all areas of administrative duties
- Conducted weekly inventory of all food/beverage and liquor department
- Weekly ordering of all food/beverage and liquor items
- Daily OTJ training for employees in all departments
- Accomplished increased daily sales through targeted up-selling techniques.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
General Manager
Gunther Toody's Diner
- Trained new managers in all aspects of running a restaurant, including but not limited to administrative procedures, customer service qualities, food and safety certifications, recipe and food preparation guidelines and maintaining and training of all new staff members.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced operational risks while organizing data to forecast performance trends.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Some College (No Degree) - Psychology, Substance Abuse Disorders
Grand Canyon University
Phoenix, AZSkills
- Customer service/ Guest relations
- Office Management/Property Inspections
- Purchasing/Receiving/Meal preparation
- Care giving
- Project Management
- Intake
- First aid/CPR Certified
- Marketing
Certification
- First Aid Certification
- Certified Recovery Specialist
- CPR Certification
Timeline
Residential Property Manager
Phoenix Sober Living
Personal Assistant
JA Trucking LLC
Assistant Manager
Romano's Macaroni Grill
General Manager
Gunther Toody's Diner
Some College (No Degree) - Psychology, Substance Abuse Disorders
Grand Canyon University
- First Aid Certification
- Certified Recovery Specialist
- CPR Certification
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