Misty Herndon

Highly capable Practice Administrator/Manager/HR offering 20+ years of experience in the health care industry, specializing in operations, quality assurance, finance, Payroll, human resources, physician relations, patient care and customer service. Skilled in establishing and maintaining effective working relationships with practitioners, employees, third party payors, vendors, insurance companies, patients, patient families, and the direct public. Passionate about quality assurance and continuous process improvement to achieve excellent service within the company. I am detail oriented, proven excellent customer communication skills with a proven ability to work effectively independently or as a team. Exceptional speed and focus for data entry, problem solving, results driven. Employee and patient relations, performance management, consistently delivering impactful initiatives to foster a positive work environment that aligns with HR strategies with excellent organizational skills, demonstrated by the years of managing multiple medical clinics. Ability to exercise a high degree of initiative, judgment, discretion, and decision making to achieve organizational objectives, maximize company efficiency by streamlining processes and reducing errors, the ability to thrive with no supervision, as well as the ability to work in a team environment.

• Responsible for leading the administrative functions for the office
• Performed monthly bank recollections and recorded transactions in QuickBooks
• Maintained $300 in petty cash, daily cash intake and handled all bank deposits
• Managed payroll, vacations, and employee schedules
• Responsible for ordering and maintaining all supplies
• Reviewed time sheets to verify accuracy of information, made adjustments as necessary to ensure an accurate database for payroll processing, uploaded information into QuickBooks
• Generated paper checks for employees and printed stubs for employees who received direct deposits to complete payroll distribution
• Monitored and tracked all employees’ leave time
• Prepared statements and communicated with external parties to reconcile account balances
• Management of the medical chart
• Oversaw quality assurance, Human Resources, Finance, and operations management
• Practitioner recruitment
• Administered the onboarding process of newly hired employees by initiating reference checks, interviews, hiring new employees, first day orientations to acquaint them with the companies operational and procedural policies
• Performed effective formal/informal coaching and mentorship to all employees in an impactful, collaborative, and consultative manner
• Served as the manager executing HR initiatives throughout the clinic, from staffing and performance management to compensation planning, succession planning, and employee communications.
• Conducted exit interviews, documenting all feedback in accordance with the established HR standard operating procedures
• Upgraded appearance of facilities
• Social Media pages
• Assist practitioners whenever necessary
• Phlebotomy, vital signs, injections