Misty Hodges
Hampstead,NC
Summary
Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
23
23
years of professional experience
Work History
Team Manager
Genworth Financial
02.2023 - Current
- Lead employee relations through effective communication, coaching, training, and development.
- Evaluate employee performance and coached team members, increasing the quality of work and employee motivation.
- Successfully manage budgets and allocated resources to maximize productivity and profitability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Sales Development Manager
Wayfair
08.2018 - 02.2023
- Developed, managed, and coached a team of supervisors within a contact center.
- Identified training gaps and partnered with support teams to improve performance.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
Regional Sales Coordinator
BILD
10.2014 - 06.2018
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Increased sales with the execution of full sales cycle processing from initial lead processing through conversion and closing.
- Contributed to event marketing, sales, and brand promotion.
- Developed and maintained strong working relationships with professionals within the assigned territory.
Team Leader/Consultant
BODYLOGICMD
10.2010 - 09.2014
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Managed a high-performing team of prospectors (phone sales) to consistently meet their goals.
- Devised and implemented processes and procedures to streamline operations.
Outside Sales Manager
JOBING.COM
03.2007 - 09.2010
- Demonstrated products to show potential customers the benefits and advantages, and encourage purchases.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Organized promotional events and interacted with the community to increase sales volume.
Account Manager
BELL SOUTH
01.2003 - 03.2007
- Increased sales with the execution of full sales cycle processing from initial lead processing through conversion and closing.
- Selected correct products based on customer needs, product specifications, and applicable regulations.
- Performed effectively in a self-directed environment, managing day-to-day operations and decisions.
Skills
- Team Skill Enhancement
- Performance Evaluation
- Recruitment Process Support
- Inspiring Leader
- Performance Coaching
- Teamwork and collaboration
- Issue resolution
- Exceptional communication skills
- Mentoring
- Problem-solving
- Workflow management
Timeline
Team Manager
Genworth Financial
02.2023 - Current
Sales Development Manager
Wayfair
08.2018 - 02.2023
Regional Sales Coordinator
BILD
10.2014 - 06.2018
Team Leader/Consultant
BODYLOGICMD
10.2010 - 09.2014
Outside Sales Manager
JOBING.COM
03.2007 - 09.2010
Account Manager
BELL SOUTH
01.2003 - 03.2007
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