Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

Misty Holland

Hillsboro

Summary

Customer Service Representative with over 12 years of experience excelling in problem-solving and account management. Demonstrates expertise in handling complex customer inquiries and fostering positive relationships, leveraging skills in Microsoft Office and business strategy. Committed to enhancing team efforts and exceeding customer service goals through effective communication and strategic insights.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Healthy Paws Pet Insurance – TTEC
10.2022 - 03.2025
  • Resolve insurance queries, enhancing satisfaction and reducing issue escalation.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained comprehensive records of customer interactions, supporting data-driven decisions that contributed to marked gains in service quality.
  • Communicated effectively with policyholders, ensuring their needs were met while building trust through tailored solutions and empathetic service.

Independent Business Owner

Creative Cottage
05.2020 - 06.2022
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Managed all aspects of the business, including product design, production, inventory management, and customer service.

LEAD OPERATOR / QUALITY CONTROL MANAGER

Wiesenbaker
03.2017 - 12.2018
  • Led a team of 6, enhancing safety and performance, reducing incidents by 12%.
  • Implemented quality controls, achieving 98% product uniformity.
  • Maintained inventory accuracy, reducing stock discrepancies by 9%.
  • Refined quality systems, saving 7% annually by minimizing production waste.
  • Developed training programs for operators, boosting skills and operational efficiency.

FONTANA ACCOUNT MANAGER /Order Processing Invoicing Clerk

Clayton Supply
01.2015 - 11.2016
  • Utilized software for efficient client account management.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Executed accurate billing, ensuring financial integrity.
  • Executed thorough account reconciliations, ensuring financial integrity and timely invoicing while upholding corporate standards.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.

Education

ASSOCIATES OF ARTS - Business

Ohio Christian University
01.2022

Skills

  • Account Management
  • Problem Solving
  • Communication
  • Microsoft Office
  • Data Entry
  • Marketing
  • Business Strategy
  • Customer Service
  • Team Leadership
  • Quality Control
  • Inventory Management

Hobbies and Interests

Photography, Graphic Design, Creative Design, Yoga, Writing

Timeline

Customer Service Representative

Healthy Paws Pet Insurance – TTEC
10.2022 - 03.2025

Independent Business Owner

Creative Cottage
05.2020 - 06.2022

LEAD OPERATOR / QUALITY CONTROL MANAGER

Wiesenbaker
03.2017 - 12.2018

FONTANA ACCOUNT MANAGER /Order Processing Invoicing Clerk

Clayton Supply
01.2015 - 11.2016

ASSOCIATES OF ARTS - Business

Ohio Christian University

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