Misty Houser
Summary
Dedicated and service-focused General Manager committed to providing exceptional customer experiences that foster loyalty and drive repeat business. Skilled in managing resources to meet operational demands, ensuring efficiency and productivity. Proven sales leader with strong judgment, strategic planning abilities, and excellent interpersonal communication skills.
Overview
26
26
years of professional experience
1
1
Certification
Work History
General Manager
Wissota Chophouse
11.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Formulated policies and procedures to streamline operations.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Developed and implemented strategies to increase sales and profitability.
Assistant General Manager
Velvet Buffalo & The Rooftop Bar
12.2022 - 10.2023
- Handled cash accurately and prepared deposits.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Managed team schedule with eye for coverage needs and individual strengths.
Front Desk Manager
Comfort Inn & Suites
01.2021 - 12.2022
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Kept accounts in balance and ran daily reports to verify totals.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Checked guests in out of hotel, made reservations, and processed payments.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
Food and Beverage Manager
Cliffbreakers
06.2016 - 06.2020
- Waited on multiple customers at the bar and throughout the bar area
- Enthusiastically and appealingly described food and drink specials to guests
- Set up glassware and liquor prior to events
- Ensured liquor was secured at the end of shifts
- Processed orders on a computerized Point of Sale system
- Verified that guests at the bar were of legal age
- Uphold strict cash handling procedures
- Bartender for weddings and Private parties
Bartender/Server
Boomer's Bar & Grill
05.2013 - 09.2017
- Maintained full knowledge of beverage lists and promotions
- Received beverage orders from wait staff and delivered beverages to guests
- Waited on multiple customers at the bar and throughout the bar area
- Greeted guests in a timely and professional manner
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff
- Effectively listened to, understood and clarified guest concerns and issues
- Provided friendly and attentive service
- Open/Close Bar
- Stocked bar with beer, wine, liquor, and related supplies
Sales Associate
Kay Jewelers
03.2016 - 09.2016
- Contributed to team success by exceeding team sales goals by 100%
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
- Processed cash and credit payments rapidly and accurately
- Placed special merchandise orders for customers
- Greeted customers in a timely fashion, while quickly determining their needs
- Recommended new Jewelry to customers, resulting in a 50% in add-on business
- Accurately logged all daily shipping and receiving orders
Owner/Manager
AMTB INC
11.1998 - 12.2012
- Maintained integrity of general ledger, including the chart of accounts
- Analyzed monthly balance sheet accounts for corporate reporting
- Compiled general ledger entries on a short schedule with nearly 100% accuracy
- Determined payroll liabilities by comparing employee federal and state income and social security taxes to employer's social security, unemployment and workers' compensation payments
- Managed payroll for an organization of 12 personnel
- Led a comprehensive safety training for 12 staff members
- Resolved employment-related disputes through proactive communication
- Handled understaffing, disputes, terminating employees and administering disciplinary procedures
Education
Certification -
Harlem High School
01.1994
Skills
Staff Management
Customer Relations
Efficient multi-tasker
Team Player
Operations Management
Problem Resolution
Leadership and team building
Customer Relationship Management
Employee Scheduling
Certification
- Food Handler
- Bartender License
- Food Handler Certification
Timeline
General Manager
Wissota Chophouse
11.2023 - Current
Assistant General Manager
Velvet Buffalo & The Rooftop Bar
12.2022 - 10.2023
Front Desk Manager
Comfort Inn & Suites
01.2021 - 12.2022
Food and Beverage Manager
Cliffbreakers
06.2016 - 06.2020
Sales Associate
Kay Jewelers
03.2016 - 09.2016
Bartender/Server
Boomer's Bar & Grill
05.2013 - 09.2017
Owner/Manager
AMTB INC
11.1998 - 12.2012
Certification -
Harlem High School
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