Summary
Overview
Work History
Education
Skills
Timeline
Generic

Misty Houser

Pike Road,United States

Summary

Diligent Department Manager with solid background in managing floral departments, ensuring high-quality product displays, and driving sales. Successfully led teams to create captivating floral arrangements and exceed customer expectations. Demonstrated expertise in inventory management and vendor relations, ensuring seamless operations and customer satisfaction.

Overview

8
8
years of professional experience

Work History

Floral Clerk

Albertsons
10.2020 - 02.2022
  • Enhanced customer satisfaction by providing personalized floral recommendations based on client preferences and budget.
  • Conducted regular cleaning tasks to maintain a sanitary workspace, adhering to all relevant health regulations.
  • Processed transactions efficiently while maintaining a friendly demeanor during peak business hours.
  • Maintained a visually appealing store layout by regularly refreshing floral displays and rotating inventory.
  • Set up and broke down holiday and seasonal displays.
  • Exceeded customer expectations through prompt resolution of inquiries or concerns related to product quality or service issues.
  • Ensured high-quality product offerings by carefully inspecting incoming shipments for freshness and damage.
  • Assisted with monthly inventory counts.
  • Educated customers about proper handling and care for maximum life of each flower arrangement or plant.
  • Unboxed, tagged and placed products in attractive displays to catch attention of patrons upon entering store.
  • Increased sales through effective upselling of additional products and services, such as vases and gift wrapping.

Floral Department Manager

Albertsons
06.2018 - 05.2020
  • Increased sales revenue by implementing effective merchandising techniques and seasonal promotions within the floral department.
  • Implemented a successful customer loyalty program that resulted in increased repeat business from satisfied clients.
  • Streamlined operational processes within the department, improving overall efficiency and productivity for the team.
  • Expanded department offerings by introducing new products like exotic flowers or unique home décor items that attracted diverse clientele segments.
  • Established effective sales strategies that drove store traffic during key holiday seasons such as Valentine''s Day, Mother''s Day, and Christmas.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and setting attainable goals for professional growth.
  • Managed inventory levels, ensuring optimal stock availability while minimizing waste through efficient ordering and rotation practices.
  • Optimized workflow within the department by utilizing appropriate task delegation methods amongst team members.
  • Researched latest design trends, colors, and vendor products for use in new pieces.

Floral Department Manager

Albertsons
08.2017 - 06.2018
  • Implemented a successful customer loyalty program that resulted in increased repeat business from satisfied clients.
  • Enhanced customer satisfaction by creating visually appealing and innovative floral arrangements tailored to their preferences.
  • Maintained a clean, well-organized workspace that facilitated efficient operations and contributed to an inviting atmosphere for customers.
  • Managed inventory levels, ensuring optimal stock availability while minimizing waste through efficient ordering and rotation practices.
  • Increased sales revenue by implementing effective merchandising techniques and seasonal promotions within the floral department.

Floral Merchandising Associate

Shaws Star Market
08.2014 - 06.2017
  • Improved product visibility by creating eye-catching merchandise displays.
  • Enhanced customer experience by maintaining clean, well-stocked, and organized department
  • Regularly checked top-selling merchandise lists and worked with managers to promote merchandise of interest to optimize sales.
  • Contributed to positive workplace culture by collaborating effectively with colleagues across departments.
  • Trained new merchandising associates on company standards, guidelines, and best practices.
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
  • Boosted sales through effective cross-merchandising techniques and strategies.
  • Adapted quickly to changing business needs by regularly rotating merchandise according to seasonal demands or customer preferences.
  • Increased overall store performance with consistent attention to detail in visual merchandising efforts.

Education

High School Diploma -

Twin Cedars Jr Sr High
Bussey, IA
05.1990

Skills

  • Customer service
  • Floral design expertise
  • Goal setting
  • Delegation
  • Scheduling
  • Product inventories
  • Problem-solving
  • Multitasking
  • Organization

Timeline

Floral Clerk

Albertsons
10.2020 - 02.2022

Floral Department Manager

Albertsons
06.2018 - 05.2020

Floral Department Manager

Albertsons
08.2017 - 06.2018

Floral Merchandising Associate

Shaws Star Market
08.2014 - 06.2017

High School Diploma -

Twin Cedars Jr Sr High

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