Dynamic and dedicated professional with a strong background in hospitality and healthcare, notably at DCH Regional Medical Center. Proven expertise in housekeeping and staff training, enhancing cleanliness and safety standards. Recognized for exceptional customer service and teamwork, consistently improving guest satisfaction through meticulous attention to detail and effective communication.
Overview
27
27
years of professional experience
Work History
Housekeeper
DCH Regional Medical Center
04.2018 - 10.2022
i cleaned almost ever floor out there , did discharges and did tru-du and trained almost everyone that came in after me and it was my fave job
Supervised daily cleaning operations, ensuring high standards of cleanliness and organization in all areas.
Trained new staff on proper cleaning techniques and safety protocols to enhance team efficiency.
Implemented inventory control processes for cleaning supplies, optimizing resource management and reducing waste.
Developed customized cleaning schedules tailored to client needs, improving service satisfaction rates.
Collaborated with management to establish best practices for maintenance and sanitation compliance.
Conducted regular inspections of facilities to identify areas for improvement and implement corrective actions.
Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Disposed of trash and recyclables each day to avoid waste buildup.
Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
Dusted picture frames and wall hangings with cloth.
Increased room availability by managing time wisely and completing tasks within designated deadlines.
Engaged with guests on room requirements and amenities to promote overall satisfaction.
Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
Returned emptied garbage receptacles to proper locations.
Handled requests for extra linens, toiletries and other supplies.
Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
Changed bed linens and collected soiled linens for cleaning.
Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.
Waitress
Waffel House
08.1996 - 04.2022
i took peples orders , cleaned tables, set up tables and got their food and drinks and cashed them out and sometimes cooked and cleaned the entire storeand trained a few people
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Remained calm and poised when dealing with difficult customers or during busy shifts.
Used cash registers and credit card machines to cash out customers.
Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Kept server areas clean and stocked to increase efficiency while working tables.
Collaborated with team members to consistently provide efficient service during peak hours.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Answered customers' questions, recommended items, and recorded order information.
Processed orders and sent to kitchen employees for preparation.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Inspected dishes and utensils for cleanliness.
Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Increased sales significantly by upselling higher-end products to customers.
Filer
Whatley Health Services
03.1996 - 10.1997
i helped file papers and cleaned up the fileing room
Managed incoming and outgoing mail for [Type] team.
Improved physical and digital filing systems with enhancements to organizational strategies.
Classified files based on source, type or other details.
Followed security protocols to protect sensitive and proprietary information.
Tracked file removals and coordinated on-time returns.
Classified documents according to specified guidelines.
Cleaned up files regularly by removing outdated information for archival or disposal.
Maintained organized filing system to facilitate easy retrieval of documents.
Operated office equipment to scan and copy documents.
Compiled, sorted and filed high volume of documents.
Compiled and inventoried documents for archival.
Managed sensitive or confidential files with attention to data security and storage policies.
Located and retrieved requested documents in accordance with established policies.
Sorted and classified documents into appropriate filing systems for increased traceability.
Candy Striper
DCH Regional Medical Center
05.1996 - 08.1996
take stuff to people , helping people find what they was looking for and doing whatever mrs.dunn said do
Provided companionship to patients, fostering a positive environment for emotional well-being.
Maintained cleanliness and organization in patient areas, ensuring a safe and welcoming atmosphere.
Engaged in volunteer initiatives, promoting community wellness through active participation in hospital events.
Developed strong interpersonal skills while interacting with individuals from diverse backgrounds daily.
Gained valuable insight into the healthcare industry''s demands by working closely with experienced professionals in various departments.
Demonstrated strong work ethic by consistently arriving on time, adhering to hospital policies, and maintaining a professional demeanor.
Demonstrated adaptability by quickly learning new skills and adjusting to various hospital departments'' needs.
Offered guidance to new Candy Stripers through mentoring activities that led to increased confidence in their abilities.
Assisted in maintaining a clean and organized environment for patients, ensuring their comfort and safety.
Transported patients and helped with discharge procedures.
Provided support and companionship to patients in need of assistance.