Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Misty Howard

YUKON,Oklahoma

Summary

Motivated professional eager to embrace new challenges. Demonstrates a strong work ethic and adaptability, with proven communication skills. Capable of working independently and rapidly acquiring new competencies.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Nursing Service Coordinatoor

Pentec Health Inc.
Boothwyn , PA
08.2019 - Current
  • Responsible for daily contact with patients for upcoming appointments.
  • Confirmation - to confirm in the system for 10 or more registered nurses.
  • Daily processing of reports for inpatient patient service agreements: process requests to the correct department for approval.
  • Daily processing of requests for pre-admission screening calls: contact the patient and schedule them on the calendar.
  • Daily processing of email for requests regarding patient transfers, plans of treatment, provider orders, etc.
  • Complete the request for the patient's address and phone updates.
  • Complete the request for internal changes of registered nurses, moving patients from one RN to another, per manager request via email.
  • Responsible for creating FedEx labels, per request, for the nursing department.
  • Responsible for booking travel for new-hire training for the nursing department, including flight, hotel, and car rental.

Office Assistant to Vice President of Hospice

Valir Hospice
Oklahoma City, Oklahoma
06.2017 - 07.2019
  • Organized and maintained office files and documents for easy access and retrieval.
  • Managed incoming calls, providing information and directing inquiries to appropriate staff.
  • Processed incoming and outgoing mail, ensuring timely delivery of documents.
  • Supported data entry tasks, maintaining accuracy in databases and records management.
  • Collaborated with team members on administrative projects to improve workflow efficiency.
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Maintained an organized filing system of paper documents and electronic files.
  • Performed data entry tasks into various computer systems accurately and efficiently.
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
  • Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
  • Delivered messages and ran errands.

Front Desk Receptionist

Oklahoma Otolaryngology Associates
Norman, Oklahoma
03.2014 - 06.2017
  • Managed multi-line phone system to direct calls efficiently.
  • Scheduled appointments and maintained calendars for staff members.
  • Processed insurance and verified the patient prior to the visit.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Assisted with scheduling appointments for clients and visitors.
  • Signed for packages, recorded deliveries, and distributed to personnel.

Customer Service Representative

Security Bankcard
Norman, Oklahoma
07.2009 - 03.2024
  • Assisted customers with inquiries and product information to enhance satisfaction.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Collected deposits or payments and arranged for billing.
  • Balance transfers per customer request via phone or email.
  • Opening and closing of accounts for customers.

Education

High School Diploma -

Carl Albert Highschool
Midwest City, Oklahoma
05-1999

Basics

General Studies
Rose State College

Some College (No Degree) - Medical Terminology

Metro Technology Center
Oklahoma City, OK

Some College (No Degree) - Medical Coding

Metro Technology Center
Oklahoma City, OK

Skills

  • Patient scheduling
  • Medical record management
  • Pre-admission screening
  • Report processing
  • Travel arrangements
  • Customer relationship management
  • Problem solving
  • Time management
  • Attention to detail
  • Goal setting
  • Task prioritization
  • Teamwork and collaboration
  • Knowledge in the following programs: EMR (Electronic Medical Records), CPR, Microsoft Word, Teams, Outlook, Tiger Connect, and RingCentral

Certification

  • Certified License Barber for the State of Oklahoma

Timeline

Nursing Service Coordinatoor

Pentec Health Inc.
08.2019 - Current

Office Assistant to Vice President of Hospice

Valir Hospice
06.2017 - 07.2019

Front Desk Receptionist

Oklahoma Otolaryngology Associates
03.2014 - 06.2017

Customer Service Representative

Security Bankcard
07.2009 - 03.2024

High School Diploma -

Carl Albert Highschool

Basics

General Studies

Some College (No Degree) - Medical Terminology

Metro Technology Center

Some College (No Degree) - Medical Coding

Metro Technology Center

Similar Profiles

CREATE PROFILE