Misty Iman
Berkeley,CA
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating personal and company growth.
Overview
30
30
years of professional experience
Work History
In Home Medical Attendant
IHSS/WPCS
Berkeley, CA
11.2021 - 11.2022
- Assisted patients with basic needs, such as feeding and changing bedding.
- Provided emotional support to patients and their families.
- Maintained medical equipment and supplies inventory.
- Monitored patient progress, reported changes in condition to the healthcare team.
- Responded quickly and effectively to emergency situations, including administering first aid when needed.
- Collaborated with other health professionals to coordinate quality care for patients.
- Ensured a safe environment by adhering to infection control policies and procedures.
- Organized daily work assignments related to patient care activities.
- Communicated effectively with patients regarding their health concerns or issues.
- Cleaned and maintained medical equipment following procedures and standards.
- Cleaned and sterilized instruments and disposed of contaminated supplies.
- Positioned patients properly during examination or treatment for comfort and safety.
- Changed dressings on wounds to prevent infection and check for healing.
City Letter Carrier
USPS
Berkeley, CA
03.2019 - 11.2021
- Delivered mail and packages to residences and businesses on a daily basis.
- Operated company vehicle in a safe manner while delivering mail along the assigned route.
- Maintained records of items delivered or collected for delivery.
- Collected payments for CODs, stamps, and other services rendered.
- Inspected mailboxes for proper installation and condition.
- Processed customer complaints regarding postal service issues promptly and accurately.
- Provided customers with information about products and services offered by the Post Office.
- Assisted customers with change of address forms when needed.
- Ensured that all safety guidelines were followed during deliveries.
- Reported any suspicious activities to supervisors immediately.
- Performed daily pre-trip inspections on vehicles prior to use.
- Followed through on instructions given by post office management.
- Adhered to all USPS regulations as they pertain to letter carrier duties.
- Collaborated with other carriers in order to complete routes efficiently and effectively.
- Maintained professional and effective public relations with customers and community members.
- Delivered and collects mail on foot or by vehicle under varying road and weather conditions.
- Used portable electronic scanner to track parcels and record tracking progress.
- Adhered to postal regulations and maintained knowledge of commonly used products and procedures.
- Acquired customer signature for registered and insured mail.
- Collected mail from distribution and prepared in sequence for efficient delivery.
- Furnished customers with postal information, change-of-address cards and other postal forms.
- Handled undeliverable mail in accordance with established procedures.
- Collected customs charges, postage due and C.O.D. payments.
- Delivered mail along prescribed route and retrieved additional mail from relay boxes.
- Furnished customers with postal information and provided change of address information and other related postal forms.
- Obtained receipts for registered and certain insured mail.
- Routed all classes of mail in sequence of delivery along established route.
- Observed road rules, weather and road conditions and other factors to maintain safe driving record.
- Delivered various types of mail on routes according to strict timelines.
- Scanned labels on letters or parcels to confirm receipt.
- Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.
- Delivered mail to residents and business within assigned area.
- Inspected delivery vehicle prior to shift, immediately reporting problems and safety hazards to supervisors.
- Sorted mail for delivery, arranging mail in delivery sequence.
- Assisted customers by lifting heavy packages and placing parcels by front door or garage.
- Cleaned and checked over vehicle after completion of daily deliveries.
- Collected outgoing mail from homes and businesses to deliver to post office for processing.
- Provided change-of-address cards and other postal forms upon customer request.
- Used road maps or GPS to verify routes and designated addresses.
Rideshare Driver
Uber/Lyft
San Francisco, CA
01.2018 - 03.2019
- Greeted customers and provided them with information about the rideshare service.
- Ensured customer safety by providing seat belts and adhering to traffic laws.
- Navigated routes using GPS systems for efficient delivery of passengers.
- Maintained cleanliness of vehicle interior and exterior, including vacuuming, washing windows, and refueling when necessary.
- Responded to customer inquiries in a timely manner via phone or text message.
- Provided friendly customer service during trips, including offering assistance with luggage loading and unloading and answering questions about local attractions.
- Performed pre-trip vehicle inspections according to company standards to ensure safety on the road.
- Assisted customers with setting up mobile payment methods for rideshare services.
- Monitored fuel levels and tire pressure regularly to ensure vehicle is running efficiently.
- Displayed excellent time management skills by arriving at pickup locations early or on time.
- Followed company protocols regarding cancellations, refunds, and other requests from customers.
- Reported any incidents or accidents while driving immediately to supervisor or dispatch center.
- Adhered to all city regulations related to ride share services such as speed limits, parking rules.
- Processed credit card payments quickly and accurately after each ride.
- Updated records of trip details such as passenger pick-up and drop-off times, mileage traveled.
- Continuously monitored traffic conditions in order to select optimal route for passenger destination.
- Ensured compliance with all federal and state laws pertaining to transportation services.
- Achieved consistently high customer scores due to exceptional service.
- Drove passengers from pick-up points to deliver to destination.
- Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
- Presented clean and sanitized vehicle to customers for utmost satisfaction.
- Offered riders information about local attractions and restaurants.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Cleaned vehicle regularly to maintain professional appearance.
- Complied with traffic regulations to safely operate vehicles.
- Followed safety regulations and state laws governing vehicle operation.
- Maintained strict compliance with safety rules for passenger and driver protection.
- Notified customers of delays to decrease calls to support.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Checked condition of vehicle's tires, brakes or safety equipment to verify working order.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
Owner
Sweet's 77 INC
San Francisco, CA
01.2011 - 01.2018
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Identified new opportunities for growth, expansion, and diversification.
- Created marketing campaigns to attract new customers.
- Negotiated contracts with vendors and suppliers.
- Oversaw budgeting and financial management.
- Maintained relationships with existing clients by providing superior customer service.
- Implemented quality assurance processes to ensure product excellence.
- Organized events such as trade shows and conferences.
- Ensured compliance with local, state, and federal regulations.
- Developed policies and procedures for the organization.
- Provided direction and guidance to employees.
- Monitored performance of personnel against goals set forth by the company.
- Conducted performance reviews for employees on a regular basis.
- Participated in meetings with investors regarding financing options for the company.
- Set pricing structures according to market analytics and emerging trends.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Led startup and creation of operational procedures and workflow planning.
- Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Managed sales presentations to promote product and brand benefits.
- Kept records for production, inventory, income and expenses.
- Determined pricing for products or services based on costs and competition.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Interviewed, trained and supervised employees.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Resolved issues quickly through meticulous research and quick decision-making.
- Analyzed financial statements and trends to manage cash flow and make business decisions.
- Conferred with customers to understand needs and finalize purchase orders.
- Kept up-to-date on regulatory changes affecting business operations.
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
- Developed business from ground up and prepared records and operations for smooth handover to new owners.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Implemented successful business strategies to increase revenue and target new markets.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Monitored progress by establishing plans, budgets and measuring results.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Mitigated business risks by working closely with staff members and assessing performance.
Owner
Frisco Savage Inc.
San Francisco, CA
01.2007 - 01.2011
- Managed daily operations of business, including hiring and training staff.
- Identified new opportunities for growth, expansion, and diversification.
- Negotiated contracts with vendors and suppliers.
- Oversaw budgeting and financial management.
- Maintained relationships with existing clients by providing superior customer service.
- Implemented quality assurance processes to ensure product excellence.
- Set pricing structures according to market analytics and emerging trends.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Kept records for production, inventory, income and expenses.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Resolved issues quickly through meticulous research and quick decision-making.
- Analyzed financial statements and trends to manage cash flow and make business decisions.
- Conferred with customers to understand needs and finalize purchase orders.
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Owner
MistyTom Co.
San Francisco, CA
01.2004 - 01.2007
- Developed strategic plans to increase profitability and efficiency.
- Identified new opportunities for growth, expansion, and diversification.
- Created marketing campaigns to attract new customers.
- Negotiated contracts with vendors and suppliers.
- Oversaw budgeting and financial management.
- Analyzed industry trends to develop competitive strategies.
- Maintained relationships with existing clients by providing superior customer service.
- Implemented quality assurance processes to ensure product excellence.
- Researched potential partners in order to expand services offered.
- Reviewed legal documents related to business operations.
- Ensured compliance with local, state, and federal regulations.
- Developed policies and procedures for the organization.
- Set pricing structures according to market analytics and emerging trends.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Kept records for production, inventory, income and expenses.
- Determined pricing for products or services based on costs and competition.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Resolved issues quickly through meticulous research and quick decision-making.
- Analyzed financial statements and trends to manage cash flow and make business decisions.
- Conferred with customers to understand needs and finalize purchase orders.
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
- Improved company's quality and productivity by streamlining systems and processes.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Implemented successful business strategies to increase revenue and target new markets.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Monitored progress by establishing plans, budgets and measuring results.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Server
Denny's
Novato, CA
01.1993 - 01.2004
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Addressed complaints to kitchen staff and served replacement items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Prepared checks, itemizing total meal costs and taxes.
- Informed customers of daily specials and signature menu items.
- Presented menus and answered questions regarding items.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Set up tables in between patrons to reduce wait times.
- Filled condiments and napkin containers during slack periods.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Garnished dishes and beverages to serve visually appealing menu items.
Veterinary Assistant
Dr. Galvin, DVM
Novato, CA
01.1995 - 01.1998
- Assisted veterinarians in examining, diagnosing and treating animals for various illnesses and injuries.
- Administered vaccinations, medications and treatments as prescribed by the veterinarian.
- Provided detailed patient care instructions to pet owners.
- Maintained accurate medical records of all patients.
- Cleaned and sterilized exam rooms between appointments.
- Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
- Prepared laboratory slides for microscopic examinations.
- Performed routine laboratory tests including urinalysis, microbiology cultures and hematology.
- Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
- Dispensed medications orally or topically as directed by veterinarian.
- Observed patients' conditions post-treatment or surgery to ensure healing process was progressing well.
- Ensured that cages were kept clean at all times.
- Answered phone inquiries from clients regarding appointment scheduling, services offered.
- Provided emotional support to pet owners during difficult times.
- Educated clients on proper animal health care routines.
- Assisted veterinarians in examining animals.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Obtained information and history from clients to maintain medical charts.
- Released patients to owners with care directions from veterinary staff.
- Communicated with veterinarians and staff members to maintain patient flow.
- Assisted doctors and technicians by soothing upset or frightened animals.
- Addressed healthcare needs of animals by coordinating with veterinarians and following orders.
- Delivered attentive, courteous service to promote overall patron satisfaction.
- Cleaned and maintained kennels, holding areas and surgical rooms.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Assisted veterinarians during procedures and examinations, calming animals and handing instruments.
- Handled and restrained animals following safety requirements and procedures.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Offered every owner exceptional customer service and support as well as top-notch care to each animal.
- Administered immunizations and treatments following veterinarian instructions.
- Advised clients on animal care, nutrition and behavior problems.
- Clipped animals' claws and polished teeth to maintain hygiene.
Education
GED -
San Marin High School
Novato, CA06.1994
Skills
- Data Entry / Excel / Word / Photoshop
- Adaptable
- Calm and Level-Headed Under Duress
- Customer Service
- Team Management and Supervision
- Active Listener
- Solid Problem Solver
- Positive and Professional
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
In Home Medical Attendant
IHSS/WPCS
11.2021 - 11.2022
City Letter Carrier
USPS
03.2019 - 11.2021
Rideshare Driver
Uber/Lyft
01.2018 - 03.2019
Owner
Sweet's 77 INC
01.2011 - 01.2018
Owner
Frisco Savage Inc.
01.2007 - 01.2011
Owner
MistyTom Co.
01.2004 - 01.2007
Veterinary Assistant
Dr. Galvin, DVM
01.1995 - 01.1998
Server
Denny's
01.1993 - 01.2004
GED -
San Marin High School