Summary
Overview
Work History
Education
Skills
Timeline

MISTY JACKSON

Benbrook,TX

Summary

Seasoned Customer Service Supervisor with an unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives. Organized, dependable, and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience

Work History

Customized Solutions Supervisor

Texas811
01.2022 - Current
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Created, prepared, and delivered reports to various departments.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Coached employees through day-to-day work and complex problems.
  • Completed bi-weekly payroll for 10 employees.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively
  • Strengthened communication skills through regular interactions with others

Customer Service Representative

Texas811
11.2010 - 01.2022
  • Train new employees in procedures and policies in order to maximize team performance
  • Handling both inbound and outbound calls
  • Monitoring multiple queues to ensure requests are processed within state-regulated requirement of 2 hours
  • Volunteering to assist upper management with projects on multiple occasions
  • Assisted customers with questions
  • Asked probing questions to determine service needs and accurately input information into electronic systems
  • De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.

Education

Maple Woods Community College

Skills

  • Customer service representative for 10 years
  • Maintaining great relationships with company members
  • Maintaining high quality work with no infractions on performance
  • Ability to handle fast paced environment
  • Fast learner
  • Able to adapt with company changes with little to no interruptions
  • Work well with little to no supervision
  • Ability to assist in multiple departments
  • Microsoft Operating Systems
  • Service Quality
  • Weekly Payroll
  • Team Meetings

Timeline

Customized Solutions Supervisor - Texas811
01.2022 - Current
Customer Service Representative - Texas811
11.2010 - 01.2022
Maple Woods Community College - ,

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MISTY JACKSON