Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Misty Jepsen

Auburndale,WI

Summary

Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.

Overview

19
19
years of professional experience

Work History

Administrative Assistant

Ministry Living Well
Marshfield, WI
08.2016 - 04.2024
  • Managed scheduling for team meetings and appointments.
  • Coordinated communication between departments and external stakeholders.
  • Maintained organized filing systems for confidential documents.
  • Utilized office software to create documents and spreadsheets efficiently.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.

Library Assistant

Lester Public Library
Arpin, WI
08.2012 - 08.2016
  • Assisted patrons with locating and checking out library materials.
  • Organized and shelved books to maintain an orderly collection.
  • Trained new staff on library procedures and database usage.
  • Collaborated with team members to enhance overall library services.
  • Managed circulation desk operations during peak hours efficiently.
  • Supported library programs by preparing materials and setting up events.
  • Organized shelves, book displays, and other library areas according to established guidelines.

Call Center Supervisor

Figi's Inc.
Marshfield, WI
03.2005 - 08.2012
  • Supervised daily operations of call center team at Figi's Inc.
  • Assisted in resolving escalated customer inquiries and complaints effectively.
  • Implemented process improvements to enhance team efficiency and service quality.
  • Reviewed daily reports on call volume, sales, abandoned calls and other statistics.
  • Trained and supervised new employees to promote overall team productivity and consistent service.
  • Managed staff scheduling to ensure adequate coverage during peak hours.

Education

Bachelor of Arts - Business Administration

Lakeland University
Plymouth, WI
08-2000

Skills

  • Scheduling management
  • Document organization
  • Data entry
  • Office software
  • Confidentiality protocols
  • Communication coordination
  • Customer service
  • Attention to detail
  • Time management
  • Office management

Accomplishments

  • Graduated cum laude from Lakeland University

Timeline

Administrative Assistant

Ministry Living Well
08.2016 - 04.2024

Library Assistant

Lester Public Library
08.2012 - 08.2016

Call Center Supervisor

Figi's Inc.
03.2005 - 08.2012

Bachelor of Arts - Business Administration

Lakeland University

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