Misty Johnson-Sheets
Wichita Falls
Summary
With over 24 years of experience, including a pivotal role at Monarch Investment and Management Group, I excel in elevating property performance and tenant satisfaction. My expertise in regulatory compliance and contract negotiation, combined with exceptional leadership and communication skills, has consistently driven occupancy rates and revenue growth.
Overview
23
23
years of professional experience
Work History
Regional Property Manager
Monarch Investment and Management Group
04.2014 - Current
- Increased tenant satisfaction by addressing concerns promptly and maintaining open lines of communication through regular meetings and newsletters.
- Conducted regular site visits to evaluate property conditions, identifying areas requiring improvements or repairs before escalating into larger issues.
- Oversaw capital improvement projects, coordinating with contractors to ensure timely completion within budget constraints.
- Reduced maintenance costs by establishing preventive maintenance programs and vendor contract negotiations.
- Handled terminations, performance evaluations and staff coaching to maintain top property operations.
- Communicated effectively with owners, residents, and on-site associates.
- Assisted in due diligence processes during new acquisitions, providing detailed assessments of potential investments'' operational strengths or weaknesses based on regional expertise.
- Coached on-site property management teams to improve leasing skills, leading to higher conversion ratios from prospect inquiries to signed leases.
- Provided comprehensive training programs for property staff members, fostering a knowledgeable team capable of handling various industry challenges efficiently.
- Assessed reports on occupancy, delinquency, budget variance and make-readies generated by on-site staff.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Kept properties in compliance with local, state, and federal regulations.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Created customized reporting formats for property owners, ensuring clear communication of key performance indicators and financial status.
- Enhanced property occupancy rates by implementing strategic marketing plans and conducting regular market analyses.
- Implemented energy-efficient initiatives across all properties, reducing overall utility expenses without compromising tenant comfort levels or amenities.
- Established strong partnerships with local government agencies, streamlining permitting processes for construction projects or zoning changes as needed.
- Ensured timely rent collection and minimized delinquencies with effective communication and follow-up procedures.
- Monitored industry trends and regulatory updates, implementing necessary changes promptly to maintain compliance across all managed properties.
- Managed lease renewals strategically to minimize turnover risks while balancing rent increases with market conditions for optimal revenue generation.
- Performed diligent screening processes for prospective tenants to maintain high-quality communities that attracted premium rental rates.
- Streamlined operations, implementing efficient property management software systems for tracking tenant data, financials, and maintenance requests.
- Managed budget development and expense control, ensuring optimal financial performance across all properties in the region.
- Developed long-term relationships with local businesses, resulting in increased referrals and enhanced community reputation for managed properties.
- Collaborated with legal counsel to resolve any disputes or litigations effectively while minimizing risk exposure for managed properties.
- Maximized revenue growth by developing and executing competitive pricing strategies for each property.
- Responded to escalated resident concerns and issues and monitored resolution.
- Negotiated vendor contracts and presented to owners for approval.
- Reviewed financial forecasts, budget and operational goals.
- Assisted with annual budget creation and managed portfolio according to approved budgeted parameters.
- Identified and addressed potential safety issues and liability concerns.
- Inspected community common areas, apartment units and model appearance to address problems.
- Conducted property visits to assess curb appeal, office upkeep, and maintenance activities.
Residential Property Manager
Westwood Residential Taylor Land Two
03.2010 - 04.2014
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Partnered closely with management team in setting strategic goals for occupancy rates, revenue growth, and overall property enhancement.
- Reduced maintenance costs with efficient scheduling, prioritizing urgent repairs, and coordinating with contractors.
- Provided excellent customer service to current tenants while attracting new residents through engaging outreach efforts.
- Collaborated with leasing agents to maintain up-to-date knowledge of available units and market trends affecting rental rates.
- Conducted regular performance evaluations of staff, implementing corrective action when necessary and rewarding exceptional employees.
- Improved tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
- Streamlined rent collection processes, ensuring timely payments and reducing delinquency rates.
- Regularly inspected property grounds to identify potential problems or safety hazards that required immediate attention.
- Enhanced property value by overseeing renovation projects and recommending improvements to common areas.
- Oversaw move-in/move-out processes, ensuring smooth transitions for both incoming and outgoing tenants.
- Led staff training initiatives focusing on customer service excellence while fostering a positive work culture for property management team members.
- Managed budgets effectively, reviewing expenses regularly and negotiating favorable contracts with vendors.
- Ensured compliance with local laws and regulations, staying updated on changes affecting the rental market.
- Implemented resident retention programs, fostering a sense of community through social events and timely communication.
- Developed strong relationships with local service providers to secure competitive pricing on necessary services and repairs.
- Maintained detailed records of tenant interactions, lease agreements, and maintenance requests for accurate recordkeeping.
- Established preventative maintenance schedules to minimize downtime of facilities while maximizing cost efficiency.
- Maximized occupancy rates by implementing effective marketing strategies and conducting property tours for potential residents.
Residential Property Manager
Myan Management
07.2001 - 03.2010
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Partnered closely with management team in setting strategic goals for occupancy rates, revenue growth, and overall property enhancement.
- Reduced maintenance costs with efficient scheduling, prioritizing urgent repairs, and coordinating with contractors.
- Provided excellent customer service to current tenants while attracting new residents through engaging outreach efforts.
- Collaborated with leasing agents to maintain up-to-date knowledge of available units and market trends affecting rental rates.
- Conducted regular performance evaluations of staff, implementing corrective action when necessary and rewarding exceptional employees.
- Improved tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
- Streamlined rent collection processes, ensuring timely payments and reducing delinquency rates.
- Regularly inspected property grounds to identify potential problems or safety hazards that required immediate attention.
- Enhanced property value by overseeing renovation projects and recommending improvements to common areas.
- Oversaw move-in/move-out processes, ensuring smooth transitions for both incoming and outgoing tenants.
- Led staff training initiatives focusing on customer service excellence while fostering a positive work culture for property management team members.
- Managed budgets effectively, reviewing expenses regularly and negotiating favorable contracts with vendors.
- Ensured compliance with local laws and regulations, staying updated on changes affecting the rental market.
- Implemented resident retention programs, fostering a sense of community through social events and timely communication.
- Drafted Owners Report with detailed information regarding property operations, expenses, overages and income.
- Maintained detailed records of tenant interactions, lease agreements, and maintenance requests for accurate recordkeeping.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
Education
High School Diploma -
Crowell ISD
Crowell, TX05-1994
Skills
- Over 24 years of property management experience
- Excellent communicator
- Strong leadership skills
- Excellent customer service skills
- Yardi, Real Page, AMSI and MRI and other software experience
- Ongoing training via Grace Hill
- Experience in managing multiple properties
- Contract negotiation
- Regulatory compliance
- Tenant screening
- Staff training and development
- Time management
- Problem-solving
- Attention to detail
- Critical thinking
- Clear communication
- Organizational skills
- Team collaboration
- Decision-making
- Tenant and eviction laws
- Microsoft office
- Maintenance
- Interpersonal skills
- Self motivation
- Conflict resolution
- Fair housing mandates
- Social media engagement
Received the Monarch Presidents Club award in 2017 and other top 5 awards.
President’s Club Nominee's must display a strong knowledge of Monarch’s Mission and be someone who carries out managing their site in a way that makes both the company and their staff proud. A qualifying candidate must have been a Property Manager for at least 12 months at date of nomination, to show that their skills have contributed to the growth and success of their property involving NOI Trailing 12 Property Improvement and Low Percentage of Staff Turnover.
I also received top 1-5 awards for Income Growth and No Staff Turnover.
Timeline
Regional Property Manager
Monarch Investment and Management Group
04.2014 - Current
Residential Property Manager
Westwood Residential Taylor Land Two
03.2010 - 04.2014
Residential Property Manager
Myan Management
07.2001 - 03.2010
High School Diploma -
Crowell ISD
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