Misty Keatts
Cascade,VA
Summary
Office Manager at Brosville Animal Clinic specializing in conflict resolution and administrative support. Achieved increased productivity through effective budget management and resource allocation. Maintained professionalism under pressure while fostering strong vendor relationships and enhancing customer loyalty. Proficient in Microsoft Word with strong multi-tasking abilities in fast-paced environments. Skilled Office Manager with comprehensive experience in overseeing daily office operations, implementing effective policies for better efficiency and coordinating administrative activities. Strengths include multi-tasking abilities, strong communication skills, and proficiency in managing diverse teams. Significant contributions made to previous roles include improving organization systems and effectively handling multiple tasks concurrently under pressure.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Dog Handler
Dancing Creek Farm Board & Train
Cascade, Virginia
05.2024 - Current
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Incorporated positive reinforcement methods to correct behavior problems and train for competitions, law enforcement use, and home security.
- Transported dogs safely and maintained clean driving record.
- Interpreted body language to keep dogs engaged in fun activities and de-escalated potential cases of aggression.
- Kept animals stimulated with variety of enrichment activities.
- Observed animals during different activities to identify possible illnesses or injuries requiring care.
- Administered prescribed medications to animals based on individual needs.
- Monitored animal health, attention and behavior during training sessions.
- Observed animals closely to understand individual needs and behaviors.
- Maintained clean, neat, and hazard-free animal areas to protect individual health and wellbeing.
Office Manager
Brosville Animal Clinic
06.2017 - 09.2022
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Assistant Store Manager
Valero
08.2011 - 06.2017
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Rotated merchandise and displays to feature new products and promotions.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Customer Service Representative Agent
Startek USA
03.2006 - 07.2011
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Promoted available products and services to customers during service, account management, and order calls.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Stay at Home Wife/Mother
Keatts Family Home
01.2001 - 03.2006
- Fostered positive relationships with children and provided a nurturing and supportive environment for their growth and development
- Utilized excellent communication and conflict resolution skills to manage family dynamics and maintain a harmonious household
- Demonstrated adaptability and flexibility in response to unexpected events or changes in plans
- Actively engaged in community and volunteer activities, demonstrating a commitment to service and contributing to the well-being of others
- Strengthened problem-solving and creative thinking skills through daily challenges and unexpected situations
- Maintained a positive attitude and proactive approach, modeling resilience and perseverance for children and family members.
Education
Associate of Science - Information Technology
Patrick Henry Community College
Martinsville, VASkills
- Administrative support
- Professionalism under pressure
- Conflict resolution
- Problem solving
- Typing proficiency
- Microsoft Word expertise
- Calendar management
- Multi-tasking
Affiliations
- I love to do volunteer work as well as tutoring and mentoring.
- I would love to one day travel abroad to gain cultural awareness .
- I enjoy arts and crafts: painting, graphic design, writing, blogging and photography.
- Music is a huge passion of mine .
- I love any outdoor activity . I enjoy being able to connect with nature.
Certification
- Dog Handler Academy Course 401:
Surviving and Thriving in the Workplace
- Dog Handler Academy Course 501:
Dog Injury and Illness Guidance
- Dog Handler Academy Course 201:
Social Cues and Safety
- Dog Handler Academy Course 301:
Client Relations
- Dog Handler Academy Training 101:
Dog Handler Training 101
- The Ultimate Communication Masterclass by Larry Krohn
References
References available upon request.
Timeline
Dog Handler
Dancing Creek Farm Board & Train
05.2024 - Current
Office Manager
Brosville Animal Clinic
06.2017 - 09.2022
Assistant Store Manager
Valero
08.2011 - 06.2017
Customer Service Representative Agent
Startek USA
03.2006 - 07.2011
Stay at Home Wife/Mother
Keatts Family Home
01.2001 - 03.2006
Associate of Science - Information Technology
Patrick Henry Community College
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