Misty Keatts
Cascade,VA
Summary
Bringing a strong background in animal care and office management with skills in conflict mediation and problem-solving. Experienced in maintaining safety and organization while fostering positive environments. Offering abilities in multitasking and customer service, adaptable to a range of roles requiring administrative and interpersonal proficiency.
Professional with experience in veterinary client service, adept at managing front desk operations and ensuring smooth patient flow. Skilled in appointment scheduling, client communication, and handling administrative tasks. Strong focus on teamwork and adaptability, consistently delivering high-quality results that meet evolving needs. Friendly and reliable with passion for animal care and client satisfaction.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Dog Handler
Dancing Creek Farms Board and Training Center
05.2024 - Current
- Maintained a safe environment for the animals by monitoring their interactions with other people or animals.
- Conducted regular inspections of kennels for cleanliness and general maintenance needs.
- Maintained an organized inventory system for pet supplies and food items.
- Monitored health conditions of all animals under care including administering medications when necessary.
- Utilized positive reinforcement techniques to encourage desired behaviors in pets.
- Managed daily schedule of dog walking, feeding, and grooming appointments.
- Kept records documenting animal health, diet, and behavior.
- Observed animals' physical conditions to detect illness and unhealthy conditions requiring medical care.
- Interacted with animals to familiarize them to human voices and contact.
- Utilized positive reinforcement techniques to encourage desired behaviors in animals.
- Researched best practices for animal care and management to inform training decisions.
- Fed or exercised animals or provided other general care, such as cleaning, or maintaining holding or performance areas.
- Developed deep understanding of canine behavior to ensure safety of both owners and animals.
Veterinary Receptionist
Chatham Animal Clinic
05.2022 - 11.2022
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
Office Manager
Brosville Animal Clinic
06.2017 - 06.2022
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Utilized excellent organizational skills to prioritize tasks effectively.
- Delivered quality customer service to staff and customers.
- Resolved customer inquiries and complaints with timeliness and professionalism.
- Trained and onboarded new office staff members.
- Cleaned and organized office, maintaining orderliness and reducing contamination.
- Supervised administrative staff, driving front office operations and continuous workflow.
- Leveraged multi-line phone system to answer and transfer calls to staff members.
Assistant Store Manager
Valero
08.2011 - 01.2014
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Rotated merchandise and displays to feature new products and promotions.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Customer Service Representative Agent
Startek USA
03.2006 - 02.2008
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Promoted available products and services to customers during service, account management, and order calls.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Stay at Home Wife/Mother
Keatts Family Home
01.2001 - 05.2006
- Fostered positive relationships with children and provided a nurturing and supportive environment for their growth and development.
- Utilized excellent communication and conflict resolution skills to manage family dynamics and maintain a harmonious household.
- Demonstrated adaptability and flexibility in response to unexpected events or changes in plans.
- Actively engaged in community and volunteer activities, demonstrating a commitment to service and contributing to the well-being of others.
- Strengthened problem-solving and creative thinking skills through daily challenges and unexpected situations.
- Maintained a positive attitude and proactive approach, modeling resilience and perseverance for children and family members.
Education
Associate of Science - Information Technology
Patrick Henry Community College
Martinsville, VASkills
- Administrative and Office Support
- Calm and Professional Under Pressure
- Conflict Mediation
- Problem-Solving Ability
- Typing Proficiency
- Microsoft Word
- Calendaring
- Excellent multi-tasking ability
- Client service
- Facility upkeep
- Time management
Certification
- Surviving and Thriving in the Workplace 9/18/24
- Dog Injury and Illness 9/18/24
- Social Cues and Safety 9/17/24
- Client Relations 9/17/24
- Dog Handler Employee Training 101 9/9/24
- The Ultimate Canine Communication Masterclass 4/7/25
Timeline
Dog Handler
Dancing Creek Farms Board and Training Center
05.2024 - Current
Veterinary Receptionist
Chatham Animal Clinic
05.2022 - 11.2022
Office Manager
Brosville Animal Clinic
06.2017 - 06.2022
Assistant Store Manager
Valero
08.2011 - 01.2014
Customer Service Representative Agent
Startek USA
03.2006 - 02.2008
Stay at Home Wife/Mother
Keatts Family Home
01.2001 - 05.2006
Associate of Science - Information Technology
Patrick Henry Community College
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