Misty Kelly
Self - Represented Litigant,Florida
Summary
Account Negotiator with extensive experience in conflict resolution and financial analysis at National Debt Relief. Proven ability to negotiate contracts that enhance profitability while maintaining strong client relationships. Recognized for driving continuous improvement and achieving organizational goals through strategic account management and effective communication. Specialized in persuasive communication, stakeholder management, and navigating complex negotiations with empathy and adaptability.
Overview
16
16
years of professional experience
Work History
Account Negotiator
National Debt Relief
New York, New York
01.2025 - 07.2025
- Facilitated negotiations between stakeholders to reach mutually beneficial agreements.
- Coordinated meetings between parties to discuss terms and conditions effectively.
- Advocated for client needs during negotiations, ensuring all points were addressed.
- Collaborated with company's legal counsel to review and revise contracts for customers.
- Advised senior management on various negotiating strategies based on industry best practices.
- Drafted proposals outlining specific terms and conditions of proposed agreements.
- Maintained accurate records of all negotiated deals in order to track progress over time.
- Coordinated with legal teams to ensure compliance with applicable laws and regulations.
- Created financial models to assess the impact of proposed deals on the organization's bottom line.
- Collaborated with cross-functional teams to develop negotiation tactics that meet organizational objectives.
- Negotiated collective bargaining agreements on behalf of companies.
Account Manager
Spring Oaks Capital LLC.
Chesapeake, Virginia
05.2024 - 01.2025
- Managed client relationships to ensure satisfaction and retention.
- Developed account strategies to align with client business goals.
- Analyzed client data to enhance service offerings and solutions.
- Managed multiple accounts simultaneously while meeting deadlines.
- Acted as main point of contact in matters relating to client concerns and needs.
- Maintained accurate records of all customer interactions in the CRM system.
- Negotiated contracts with clients to maximize profitability.
- Analyzed client data and identified opportunities for growth.
- De-escalated customer interactions by providing alternative solutions to issues.
- Generated leads through cold calling activities.
- Utilized problem-solving skills when dealing with difficult customers.
- Fostered a culture of continuous improvement by sharing best practices and lessons learned with the broader account management team.
Retail Manager
Publix Super Market
Glen Allen, VA
09.2009 - 06.2022
- Maximize productivity while directing daily retail operations, managing sales associates, and ensuring outstanding customer service at luxury store generating +$8M in annual revenue
- Train, empower, and evaluate 60+ employees to provide a memorable shopping experience, generating positive reviews and referrals
- Maintained store environment, product display, and employee performance in alignment with company standards
- Resolved employee conflicts, customer complaints, and stocking issues, fostering positive environment for both staff and shoppers
- Launch incentive programs, sales campaigns, and promotions, leading to +25% increase in average monthly sales
- Generate +20,000 in non-profit sales benefiting March of Dimes, Children's Miracle Network, FeedMore, and the Special Olympics
Education
High School Diploma -
Robert E. Lennard High School
Ruskin, FL05.2009
Skills
Sales and marketing strategies
- Team leadership
- Budgeting and financial analysis
- Customer service excellence
- Conflict resolution
- Process improvement
- Data analysis
- Employee recruitment
- Account management
- Target achievement
- Effective communication
- Problem solving
- Active learning
- Multitasking
- Continuous improvement
- Professional demeanor
- Analytical skills
- Management collaboration
- Compliance management
References
References available upon request.
Additional Information
- Professional Skills
- Inventory Tracking Expert
- Budget Administration Expert
- Branding and Merchandising Advanced
- Customer Service Expert
- Hiring and Training Advanced
- Vendor Management Advanced
- Retail Management Software Advanced
Timeline
Account Negotiator
National Debt Relief
01.2025 - 07.2025
Account Manager
Spring Oaks Capital LLC.
05.2024 - 01.2025
Retail Manager
Publix Super Market
09.2009 - 06.2022
High School Diploma -
Robert E. Lennard High School