Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Hi, I’m

Misty Kinney

Summary

With a proven track record at Coastal Palms Nursing, I excel in delivering exceptional customer service and fostering strong relationships, thanks to my strong work ethic and hospitality service expertise. My approach has consistently enhanced guest satisfaction and operational efficiency, demonstrating my ability to thrive in fast-paced environments and improve sales by over 20%.

Diligent [Desired Position] with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.

Overview

27
years of professional experience
1
Certification

Work History

Iron Skillet Petro, Cantex, and Big Lots

Server, Retail Sales, Material Handler to Fabric..
09.2015 - Current

Job overview

  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Served food and beverages promptly with focused attention to customer needs.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Trained new employees on best practices for material handling, fostering skilled and knowledgeable team.
  • Fostered culture of continuous improvement, suggesting several process enhancements.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Learned and adapted quickly to new technology and software applications.
  • Strengthened communication skills through regular interactions with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.

Coastal Palms Nursing, Gulf Pointe Plaza, Clearfor

Caregiver CNA Medication Tech Hospice Aid
02.1998 - 10.2022

Job overview

  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted patients with self-administered medications.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Recorded status and duties completed in logbooks for management.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Efficiently organized schedules for multiple clients simultaneously while maintaining high-quality care standards.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.

Education

South Central College
Corpus Christi, TX

Associate of Science from Handling Medical Emergencies And First Responder
08-2021

University Overview

College of Healthcare Professionals
Corpus Christi, TX

Associate of Applied Science from Medical Assistant
10-2020

University Overview

Wyhnham Schools
Killeen, TX

GED
02-1998

University Overview

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Memory retention
  • Customer service
  • Cleanliness standards
  • High volume dining
  • Food running
  • Service prioritization
  • Team collaboration
  • Sales expertise
  • Sales techniques
  • Order accuracy
  • Supply restocking
  • Quality control
  • Performance improvement
  • Table bussing
  • Suggestive selling
  • Guest relations management
  • Point of sale operation
  • Relationship management
  • Dining area maintenance
  • Allergy awareness
  • Order management
  • Inventory management
  • Task prioritization
  • Item promotion
  • Ordering procedures
  • Daily specials memorization
  • Menu presentation
  • Food station setup
  • Bill computation
  • Order delivery practices
  • Front-of-house display creation
  • Food inspection
  • Multitasking and organization
  • Banquet coordination
  • Positive and professional
  • Specials promotion

Accomplishments

Accomplishments
  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Achieved [Result] through effectively helping with [Task].
  • Collaborated with team of [Number] in the development of [Project name].
  • Supervised team of [Number] staff members.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Documented and resolved [Issue] which led to [Results].

Certification

  • Home Health Aide (HHA) Certification
  • CPR/AED Certification
  • First Aid Certification
  • Project Management Professional (PMP)
  • Certified Medical Assistant (CMA)
  • Certified Nursing Assistant (CNA)
  • A lot are expiring but returning back to college and online to update and further my training at Weatherford College, American Red Cross, and FEMA now

Timeline

Server, Retail Sales, Material Handler to Fabric..
Iron Skillet Petro, Cantex, and Big Lots
09.2015 - Current
Caregiver CNA Medication Tech Hospice Aid
Coastal Palms Nursing, Gulf Pointe Plaza, Clearfor
02.1998 - 10.2022
South Central College
Associate of Science from Handling Medical Emergencies And First Responder
College of Healthcare Professionals
Associate of Applied Science from Medical Assistant
Wyhnham Schools
GED

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Misty Kinney