Misty Kiser
Effingham,IL
Summary
Goal-oriented Operations Director with 8 year history streamlining procedures to optimize productivity and revenue. Well-organized and proactive with hands-on and resourceful style. Achievements include reducing costs, streamlining operations to maximize company profits. Adept at making forward-thinking decisions based on real-time operational data. Skillful at developing and implementing policies, procedures and plans to enhance company activities.
Overview
17
17
years of professional experience
Work History
Operations Director
New Hope Church
01.2016 - Current
- Analyze financial reports on a regular basis to make effective decisions for a $1.7 mil budget
- Spearhead and set the annual operating budget for 4 campuses
- Provide support to Lead Pastor with planning and implementing big picture ministry
- Oversee planning and implementation of policies, processes, and procedures
- Direct facility management and maintenance for 4 facilities
- Oversee all aspects of HR/Personnel including employee handbook, job descriptions, salary compensation, hiring, and communication process
- Manage vendors, quotes, contracts, and inspections
- Direct administrative, custodial, and maintenance staff
- Communicate with the Elders and Personnel Committee
Assistant to the Executive Pastor
New Hope Church
03.2007 - 12.2015
- Transcribed meeting minutes for high-level confidential meetings
- Organized and planned events, conferences, and meetings
- Created and managed office systems to efficiently deal with documentation
- Streamlined operations and prioritized tasks, allowing staff to increase productivity
- Managed calendar for the entire organization
- Manage and update the Executive Pastor's calendar, task list, phone calls, and emails
- Filter and coordinate any vendor, maintenance, or sales visits
- Filter and communicate with all custodial, facility, and maintenance needs
- Research for any new projects, software, or upgrades
- Assist in updating and maintaining the membership database
Skills
- Proactive Problem Solving
- Structured but Flexible
- Administrative Management
- Self-Motivated
- Professional Communication
- Oversee and Plan Events
- Research Skills
- Microsoft Office
- Google Workspace
- Office Management
- Schedule Management
- Spreadsheet tracking
Volunteer Experience
New Hope Church 2002 - 2014
I served on the high school youth ministry team as a volunteer leader and event organizer and I love working with teenagers as they grow in their faith.
Effingham High School 2019 - 2025I serve as the President/Secretary of the Band Boosters, building relationships with parents and students while organizing volunteers, ordering food, communicating, and fundraising and serving the Band Director so he can focus on teaching music to the next generation.
Timeline
Operations Director
New Hope Church
01.2016 - Current
Assistant to the Executive Pastor
New Hope Church
03.2007 - 12.2015
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