Misty Kitchens
Macon,GA
Summary
Organized and dependable customer support expert successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Online Support Specialist
Georgia Power Company
04.2007 - Current
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns through online channels such as email, chat, or social media.
- Assist customers in resolving issues, troubleshooting problems, and understanding their power account and usage.
- Provide technical support related to online account access, payment processing, and other products and programs offered.
- Completed service requests to include connects, disconnects and transfer of electric service for orders that were placed online.
- Maintain accurate records of customer interactions, issues, and resolutions in our Customer Service System.
- Identify opportunities for process improvement and efficiency in online customer support procedures.
- Guided customers through the use of online platforms, helping them navigate account features, set up auto-pay, and troubleshoot any issues with online account access.
Business Sales Consultant
Georgia Power Company
07.2005 - 04.2007
- Responded to inbound calls from commercial clients, addressing inquiries related to power services, billing, and account management.
- Provided expert assistance in navigating the Georgia Power website and troubleshooting technical issues, ensuring a positive customer experience.
- Assisted in managing and resolving customer complaints, ensuring prompt resolution and customer satisfaction.
- Met and exceeded monthly and yearly cash flow goals.
Residential Sales & Service Consultant
Georgia Power
03.2004 - 07.2005
- Managed inbound calls from residential customers, addressing inquiries related to starting new or transferring current power services, billing, and account management.
- Provided clear and accurate information to customers regarding power outage updates, estimated resolution times, and preventive measures.
- Offered products and services to include different rate plans, billing options and payment methods.
- Educated customers on energy-saving initiatives, provided tips for reducing energy consumption, and promoted the adoption of energy-efficient products and services.
Education
High School Diploma -
Lighthouse Christian Academy
02.2004
Skills
- Customer Service
- Online Support
- Technical Troubleshooting
- Billing and Payments
- Outage Management
- Communication Skills
- Active Listening
- Problem Solving
- Product Knowledge
- Attention to Detail
- Adaptability
- Time Management
Timeline
Online Support Specialist
Georgia Power Company
04.2007 - Current
Business Sales Consultant
Georgia Power Company
07.2005 - 04.2007
Residential Sales & Service Consultant
Georgia Power
03.2004 - 07.2005
High School Diploma -
Lighthouse Christian Academy
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