Dynamic and results-oriented professional with a proven track record at Amazon, adept at problem-solving and critical thinking. Excelled in roles requiring customer service excellence and operational efficiency. Enhanced team productivity and customer satisfaction through innovative solutions and active listening. Skilled in Microsoft Excel and fostering team development, consistently achieving and surpassing goals.
Hi, I’m
Misty Knapp
Joliet,IL
Summary
Overview
7
years of professional experience
1
Certification
Work History
IKEA Distribution Center
Co Worker
03.2023 - Current
Job overview
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Cleaned and straightened work areas to maximize productivity and safety.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated equipment and machinery safely to prevent accidents.
- Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
- Improved team morale and productivity through effective communication and active listening skills.
- Reduced workplace accidents with thorough safety training and regular equipment maintenance.
- Identified defective products or machinery and reported to supervisor.
Bady Petroleum
Store Manager
08.2020 - 03.2023
Job overview
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
CTDI Warehouse
Remote Tester
12.2019 - 08.2020
Job overview
- Read, interpreted and followed written test instructions and procedures to accurately test products.
- Ensured compliance with industry standards by rigorously following established testing methodologies and best practices.
- Maintained test environment stability by conducting regular maintenance and system upgrades, ensuring accurate testing results.
- Identified critical bugs through thorough testing processes, enhancing overall product performance.
Amazon
Problem Solver
03.2019 - 11.2019
Job overview
- Defined problem to identify, prioritize and select alternatives.
- Looked outside known experience to find solutions and produce results.
- Employed various tools and equipment to find solutions to difficult or complex issues.
- Researched and extracted data to complete tasks.
- Defined problems to make decisions and moved forward to support quick resolution.
- Played an instrumental role in resolving high-priority issues that threatened project deadlines or budgets, maintaining client trust and satisfaction.
- Collaborated with cross-functional teams to identify, analyze, and resolve complex issues impacting business performance.
- Mentored junior team members on effective problem-solving techniques, fostering a culture of continuous improvement within the organization.
Teleproformance
Customer Service Representative
03.2017 - 11.2018
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Joliet Junior CollegeJoliet, IL
Bachelor Of Applied Arts from Business Administration
University Overview
Skills
- Cleaning
- Customer Service
- Restocking skills
- Customer Relations
- Inventory Stocking
- Materials Loading
- Equipment Operation
- Creativity and Innovation
- Production Assistance
- Safety Compliance
- Order Picking
- Safe Vehicle Operation
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Complaint Handling
- Microsoft Excel
- Payment Processing
- Complaint resolution
- Customer satisfaction measurement
- Call Center Operations
- Microsoft Outlook
- Scheduling
- Product Knowledge
- Paperwork Processing
- Appointment Scheduling
- Administrative Support
- Documentation
- Team Development
- Microsoft PowerPoint
Accomplishments
Accomplishments
Veteran of the U.S. Air Force.
Many awards from prevention of theft. Many awards throught the Air Force.
Certification
Customer Service certificate of completion through Customer Service college.
Timeline
Co Worker
IKEA Distribution Center
03.2023 - Current
Store Manager
Bady Petroleum
08.2020 - 03.2023
Remote Tester
CTDI Warehouse
12.2019 - 08.2020
Problem Solver
Amazon
03.2019 - 11.2019
Customer Service Representative
Teleproformance
03.2017 - 11.2018
Joliet Junior College
Bachelor Of Applied Arts from Business Administration