Misty Kolodziej
Oak Grove,MN
Summary
Professional with proven expertise in customer support, adept at resolving issues efficiently and enhancing client satisfaction. Strong collaborator who thrives in team environments and adapts readily to changing demands. Skilled in communication, problem-solving, and using CRM software to deliver impactful results. Known for reliability and results-driven approach, ensuring high standards are consistently met.
Overview
21
21
years of professional experience
Work History
Sales Support Specialist
Dynamic Sealing Technologies, LLC
07.2022 - Current
- The Sales Support Specialist position is often going to be the first impression of Dynamic Sealing Technologies, LLC
- Assist customers with sales needs such as inventory and shipping questions.
- Prepared and presented sales reports and customer profiles to upper management.
- Assisted in developing custom solutions for clients'' unique needs through active participation in brainstorming sessions with the sales team.
- Expedited product delivery times for enhanced customer satisfaction through close coordination with supply chain partners.
- Collaborated with vendor development and support staff to resolve various issues impacting sales activities.
- Documented customer complaints and completed corrective action requests.
- Participated in sales strategy meetings to provide valuable input resulting in the development of innovative approaches to reach target audiences.
- Boosted sales performance by providing timely and efficient support to the sales team.
- Developed and maintained relationships with key accounts and existing customers.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues related to products, services, and orders.
- Collaborated closely with finance departments to ensure timely invoicing and payment collection from customers.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Contributed to team objectives in a fast-paced environment.
- Served customers with knowledgeable, friendly support at every stage of the project process.
Customer Experience Specialist
Allina Health
07.2019 - 12.2021
- Assist patients in scheduling a variety of medical appointments
- Assist patients in medication refill requests
- Send medical messages on behalf of patients, pharmacy staff, Therapists, home care staff, etc to patients PCP
- Assisted patients in speaking with Triage RNs based on critical thinking regarding patients' symptoms
- Staffed the Allina Health Employee Occupational Health Covid-19 Hotline: Assisted Employees with navigating the website to find the forms employees needed to complete if they had symptoms, exposure or household members with symptoms or positive diagnosis of Covid-19
- Worked closely with Occupational Health RN's
- Knowledge of Epic, Workday, Work Force, Learning Management Symptoms, and Teams
Lead Customer Experience Specialist
Win Chill Cold Storage
04.2018 - 05.2019
- Relocated to Sioux Falls, SD to assist in the start-up of a new Cold Storage Warehouse that was being built, assisted with onboarding of both office and warehouse staff, attended meetings with Owners, Management, and customers
- Performs General Office Admin work including answering phones, filing, maintaining customer relations, problem-solving, scheduling appointments with customers, and logistics
- Assists with Payables, Invoices, and other management reports
- Works closely with management and co-workers
- Sent monthly inventory reports to customers and set up meetings/conference calls to solve any inventory issues
- Builds a reputation for providing excellent customer service
- Received multiple positive evaluations from clients
- Earns recognition from managers for strong performance
- Prepares and gives presentations to senior management
- Maintains a strong team by properly coaching, counseling of direct reports
- Maintains a positive attitude in dealing with customer service problems or dissatisfied clients
- Consistently received bonuses and salary increases based on good performance
- Liaises with information technology support to solve important computer-related issues
- Team player builds strong relationships with coworkers
- Models effective, appropriate communication with customers and coworkers and uses it to resolve conflict
- Cultivates talent by training and mentoring new employees
- Was promoted based on excellent performance
- Inventory Management and Reconciliation
- Streamlined customer support processes for increased efficiency and faster resolution times.
- Empowered fellow team members through sharing knowledge and techniques that contributed towards improved service quality standards across the department.
- Trained new personnel regarding company operations, policies and services.
Senior CSR
Cloverleaf Cold Storage
09.2007 - 04.2018
- Performs General Office Admin work including answering phones, filing, maintaining customer relations, problem-solving, scheduling appointments with customers, and logistics
- Assists with Payables, Invoices, and other management reports
- Works closely with management and co-workers
- Sent monthly inventory reports to customers and set up meetings/conference calls to solve any inventory issues
- Builds a reputation for providing excellent customer service
- Received multiple positive evaluations from clients
- Earns recognition from managers for strong performance
- Prepares and delivers presentations to senior management.
- Maintains a positive attitude in dealing with customer service problems or dissatisfied clients
- Consistently received salary increases based on good performance
- Team player builds strong relationships with coworkers
- Models effective, appropriate communication with customers and coworkers and uses it to resolve conflict
- Assisted with the training of new office staff.
- Was promoted based on excellent performance
- Inventory Management and Reconciliation
- Organize employee appreciation lunches
Clerical
Express Personal
03.2007 - 01.2008
- Worked for a few different companies through Express
- Worked with Frontier Communications in their repair center
- Helped customers with phone related problems
- Worked at a hair salon as receptionist and helped worked with owner, stylist and did general salon up keep
- Fostered talent by mentoring new employees
School Age Teacher
Lapetite Academy
01.2004 - 09.2007
- Responsible for helping train new hires
- Maintaining a safe and nurturing environment for the child
- Accountable for safely taking our children on fieldtrips and operating company vehicles
- Praised for strong work ethic and professionalism by clients and managers
Supervisor of Group Home
The Mentor Network
09.2004 - 01.2007
- Supervised employees in a high functioning group home
- Administered medications and brought residents for medical appointments as needed
- Assisted residents with their finance needs
- Met with each residents' family and team to discuss care and implement any changes needed
- Attended Med administration classes and was also trained to teach self defense classes
- Was invited for Disneyland vacation with a resident and her family
- Built leadership skills by properly coaching and mentoring employees
Education
High School Diploma -
Farmington Senior High School
Farmington, MN06.1997
Skills
- Microsoft Office Suite
- Accelos – High Jump
- SAP
- Epic
- LMS
- Epicor
- Customer Relationship Management
- Sales strategy development
- Customer Order Management
- Account Servicing
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Reliability
- Team building
- Sales Forecasting
Timeline
Sales Support Specialist
Dynamic Sealing Technologies, LLC
07.2022 - Current
Customer Experience Specialist
Allina Health
07.2019 - 12.2021
Lead Customer Experience Specialist
Win Chill Cold Storage
04.2018 - 05.2019
Senior CSR
Cloverleaf Cold Storage
09.2007 - 04.2018
Clerical
Express Personal
03.2007 - 01.2008
Supervisor of Group Home
The Mentor Network
09.2004 - 01.2007
School Age Teacher
Lapetite Academy
01.2004 - 09.2007
High School Diploma -
Farmington Senior High School
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