Misty LaBarbera
Fort Collins,CO
Summary
Dynamic manager with a proven track record at Cricket Wireless, enhancing customer satisfaction through effective conflict resolution and staff training. Skilled in team leadership and inventory management, I successfully improved operational efficiency and drove significant cost savings. Committed to fostering positive relationships and achieving strategic goals in fast-paced environments. Hardworking and passionate job seeker with strong organizational skills eager to join a new team. Ready to help team achieve company goals. I have many references due to my excellent job history. I am a very fast learner and know my way around computers. I am very good under pressure, very patient and great with people.
Overview
18
18
years of professional experience
Work History
Manager
Copper Kettle Kitchen & Catering
05.2022 - Current
- Manage and motivate employees to be productive and engaged in work.
- Accomplish multiple tasks within established timeframes.
- Maintain professional, organized, and safe environment for employees and patrons.
- Enhance customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolves staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controls costs to keep business operating within budget and increase profits.
- Improve customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Improve staffing during busy periods by creating employee schedules.
CBD Express
Own Business
08.2020 - 06.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new products and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
Manager
Cricket Wireless
05.2007 - 06.2022
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Launched quality assurance practices for each phase of development
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
GED -
Colorado State University
Fort Collins, CO07-2009
Skills
- Customer service
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Documentation and reporting
- Work prioritization
- Policy and procedure development
- Inventory management
- Teamwork and collaboration
- Multitasking
- Attention to detail
- Positive attitude
- Adaptability and flexibility
- Good judgment
- Customer relationship management
Timeline
Manager
Copper Kettle Kitchen & Catering
05.2022 - Current
CBD Express
Own Business
08.2020 - 06.2022
Manager
Cricket Wireless
05.2007 - 06.2022
GED -
Colorado State University
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