Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Bartender
Misty Lambert

Misty Lambert

Axtell,TX

Summary

I am proud of the customer service I provide and the positive feedback I receive from customers and fellow employees I strive to be the best I can at each job I do. I give the kind of service I like to receive. Proven to enhance customer satisfaction and efficiency, I leveraged GPS and route planning skills at DoorDash, driving timely deliveries and optimizing routes. My positive attitude and teamwork significantly improved service delivery, contributing to a professional environment. Achieved a notable increase in on-time delivery rates, underscoring my reliability and commitment to excellence. Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities. Apply advanced Spanish skills to enhance service for customers and collaborate effectively with diverse team members. Anytime I wasn’t working I was a stay at home Mom or in school.

Overview

29
29
years of professional experience

Work History

Delivery Driver

DoorDash
07.2022 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Verified accuracy of all deliveries against order forms.
  • Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.

Delivery Driver

Favor
03.2021 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Verified accuracy of all deliveries against order forms.
  • Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
  • Maintained strong relationships with clients through proactive communication and personalized service.

Bartender

Outback Steakhouse
06.2024 - 08.2024
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Assisted with inventorying beverage stock and bar supplies.
  • Served high customer volumes during special events, nights, and weekends.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.

Delivery Driver

Shipt
01.2023 - 06.2024
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.

Bartender

Showtime
03.1996 - 10.2023
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Assisted with inventorying beverage stock and bar supplies.
  • Served high customer volumes during special events, nights, and weekends.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Helped management plan and serve bar menu exceeding customer expectations.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Built relationships with vendors to manage orders and negotiate costs.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Kept bar stocked with liquors, juices and garnishes for drinks.

Assistant Manager

Family Dollar
11.2014 - 04.2015
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.

Legal Assistant

Law Office
01.2012 - 09.2012
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
  • Responded to client inquiries, providing accurate legal advice and offering assistance.
  • Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
  • Contacted clients to schedule appointments and discuss progress of cases.
  • Communicated pertinent information to clients via phone, email, and mail.
  • Produced legal documents such as briefs, pleadings and appeals.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
  • Handled billing tasks efficiently and accurately, ensuring smooth financial operations for the legal team.
  • Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
  • Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage.

Assistant Manager

Dollar General
11.2009 - 06.2010
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Assistant Caterer

Dallas World Aquarium
06.2007 - 09.2007
  • Streamlined communication between kitchen and service staff for smoother event execution, reducing errors and ensuring a cohesive dining experience for guests.
  • Demonstrated flexibility in accommodating last-minute changes, contributing to seamless events and satisfied clients.
  • Maintained strict adherence to health and safety regulations, ensuring a safe environment for both staff and guests.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Increased repeat business by consistently providing exceptional customer service and maintaining strong professional relationships with clients.
  • Enhanced event success by efficiently coordinating catering services and managing food presentation.
  • Assisted in the successful execution of large-scale events by effectively delegating tasks to catering staff members.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Oversaw catering orders to verify accuracy and completeness.
  • Oversaw food preparation and monitored safety protocols.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Developed unique events and special promotions to drive sales.

Server

Corner Bakery
06.2007 - 09.2007
  • Served food and beverages promptly with focused attention to customer needs.
  • Increased sales significantly by upselling higher-end products to customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Server

On The Border
10.2006 - 09.2007
  • Served food and beverages promptly with focused attention to customer needs.
  • Increased sales significantly by upselling higher-end products to customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Volunteer

Heart Of Texas Fair and Rodeo
Waco, Texas
07.2024 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Achieved and awarded a top prize from sales of advertising and promotional products

Assistant Manager

Gymboree
10.2005 - 06.2006
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Generated repeat business through exceptional customer service.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Assistant Manager

Bush's Chicken
08.2005 - 12.2005
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.

Bartender

Heart of Texas Concessions
Waco, Texas
07.2024 - Current
  • Organized and detail-oriented with a strong work ethic.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Skilled at working independently and collaboratively in a team environment.

Education

Associate In Marketing - Marketing

McLennan Community College
Waco, TX

Skills

  • Positive Attitude
  • Customer Service
  • Valid Driver's License
  • Teamwork and Collaboration
  • Attention to Detail
  • Time Management
  • Dependable and reliable
  • Punctual and Reliable
  • Safe Driving
  • Loading and unloading
  • Clean Driving Record
  • GPS and route planning
  • Heavy Lifting
  • Order picking and processing
  • Roads and highways knowledge
  • Crisis Management
  • Problem-Solving
  • CPR Certified
  • Emergency Response
  • First Aid
  • Reliability
  • Multitasking Abilities
  • Excellent Communication
  • Strong client relations

Accomplishments

Won multiple secret shopper service awards and superior service awards as well. Received accolades from corporate office and pins after scoring 100 on secret shop and best service at new restaurant. Awarded top award with volunteer program during my first year, this year.

Timeline

Volunteer

Heart Of Texas Fair and Rodeo
07.2024 - Current

Bartender

Heart of Texas Concessions
07.2024 - Current

Bartender

Outback Steakhouse
06.2024 - 08.2024

Delivery Driver

Shipt
01.2023 - 06.2024

Delivery Driver

DoorDash
07.2022 - Current

Delivery Driver

Favor
03.2021 - Current

Assistant Manager

Family Dollar
11.2014 - 04.2015

Legal Assistant

Law Office
01.2012 - 09.2012

Assistant Manager

Dollar General
11.2009 - 06.2010

Assistant Caterer

Dallas World Aquarium
06.2007 - 09.2007

Server

Corner Bakery
06.2007 - 09.2007

Server

On The Border
10.2006 - 09.2007

Assistant Manager

Gymboree
10.2005 - 06.2006

Assistant Manager

Bush's Chicken
08.2005 - 12.2005

Bartender

Showtime
03.1996 - 10.2023

Associate In Marketing - Marketing

McLennan Community College

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Misty Lambert