Summary
Overview
Work History
Education
Skills
Timeline
Volunteer
Misty Lang

Misty Lang

Customer Service Represenative
Pensacola ,Florida

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications.

Driven customer service supervisor offers several years of expertise in sales management and office administration. Polished in strategic planning and employee relations. Adaptable and versatile professional equipped with sound judgment and performance-based management approach.

Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.

Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it.

Personable Medical Assistant bringing several years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.

Experienced Medical Customer Service Representative with background in handling high-volume patient inquiries, scheduling appointments and managing patient records. Strong communication skills and empathetic understanding of patient needs demonstrated through previous roles. Proven ability to improve efficiency in customer service operations and contribute to team success.

Compassionate Medical Customer Service Representative known for high productivity and efficient task completion. Possess specialized skills in patient communication, data entry accuracy, and healthcare policy understanding. Excel in empathy, active listening, and problem-solving to enhance patient satisfaction and support team goals.

Flexible hard worker ready to learn and contribute to team success.

Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.

Overview

20
20
years of professional experience

Work History

Customer Service Manager

Cavalier Telephone
Peabody, Florida
02.2018 - 05.2024
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed and implemented strategies for providing excellent customer service experience.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Conducted regular training sessions for staff on new products, services, and customer service techniques.
  • Developed policies and procedures related to customer service operations.
  • Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
  • Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.

Patient Care Coordinator/Nursing Unit Clerk

Bronx Lebanon Hospital
The Bronx, New York
05.2008 - 12.2017
  • Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
  • Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
  • Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
  • Scheduled appointments for patients and coordinated follow-up visits as needed.
  • Maintained accurate records of all patient care activities using electronic health record systems.
  • Performed administrative duties such as filing paperwork, answering phones and scheduling appointments.
  • Facilitated coordination between primary care physician and specialists to ensure continuity of care.
  • Provided emotional support and counseling to patients during difficult times.
  • Assisted physicians in performing various procedures related to patient care needs.
  • Ensured that all necessary documentation was completed accurately and submitted in a timely manner.

Customer Service Representative/Transportation Dispatcher

Ride A Long
Queens, New York
06.2004 - 02.2008
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.

Education

Certificate - Certified Medial Assistant

Virginia College
Pensacola, FL
08-2022

Skills

  • Complaint resolution
  • Training and mentoring
  • Account Management
  • One Call Resolution
  • Handling Escalations
  • Call Monitoring
  • Quality Assurance
  • Call Center Operations
  • Sales Promotion
  • Workflow Management
  • Technical Support
  • Regulatory Compliance
  • Schedule Coordination

Timeline

Customer Service Manager

Cavalier Telephone
02.2018 - 05.2024

Patient Care Coordinator/Nursing Unit Clerk

Bronx Lebanon Hospital
05.2008 - 12.2017

Customer Service Representative/Transportation Dispatcher

Ride A Long
06.2004 - 02.2008

Certificate - Certified Medial Assistant

Virginia College
Misty LangCustomer Service Represenative