Misty Langlois

Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Supported management by processing invoices and documents with consistent on-time delivery.
• Generated invoices upon receipt of billing information and tracked collection progress.
• Reconciled credit card statements investigating and resolving discrepancies to keep account audit-ready monthly for payment.
• Verified and maintained accurate and complete documentation to facilitate accounting such as Sales Tax Exemption Certificates and Ag Exemptions for tax audit.
• Handled customer inquiries and suggestions courteously and professionally.
• Built relationships with customers and community to promote long term business growth.
• Prepared title documents to submit legal transfer work to DMV.
• Entered title and vehicle information into database.

• Screened applicant resumes and coordinated both phone and in-person interviews.
• Organized new employee orientation schedules for new hires.
• Delivered friendly assistance with new hires throughout interviewing and hiring process.
• Filed paperwork, sorted, and delivered mail and maintained office organization.
• Answered and redirected incoming phone calls for office.
• Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
• Applied mediation and collaboration to successfully resolve employee complaints and grievances.
• Processed employee termination paperwork at direction of supervisory staff.
• Coordinated employee training programs to improve productivity and performance.
• Completed personnel action forms for hires, terminations, title changes and terminations.
• Maintained HR policies and procedures.
• Conducted exit interviews with terminated employees.
• Filed paperwork, sorted, and delivered mail and maintained office organization.