Misty Frederick-Lasater
Lawton,OK
Summary
Flexible hard worker with expertise in financial services, customer service and patient access. Compassionate professional well-versed in performing diverse administrative functions with high degree of diplomacy and problem-solving acumen. Experienced in case management, service coordination, and financial analysis. Strong interpersonal skills and dedication to customer service excellence.
Overview
28
28
years of professional experience
Work History
ER Financial Specialist and Patient Access
Comanche County Memorial Hospital
11.2021 - Current
- Applied HIPAA privacy and security regulations while handling patient information
- Verified demographics and insurance information to register patients in computer system
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information
- Organized and maintained records by updating and obtaining both personal and financial information from patients
- Obtained necessary signatures for privacy laws and consent for treatment
- Communicated financial obligations to patients and collected fees at time of service
- Explained various admission forms and policies, acquiring signatures for consent
- Assembled registration paperwork and placed identification bands on patient
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations
- Processed patient responsibility estimate determined by insurance at pre-registration
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans
- Reviewed eligibility responses to assess patient benefit level and prepare estimates
- Verified patients' insurance and payment methods during admissions or check-in processes
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements
- Collaborated with clinical and administrative staff to meet patient needs
- Obtained informed consent and payment documentation from patients and filed in system
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care
- Received patient inquiries or complaints and directed to appropriate medical staff members
- Compiled information from patients and caregivers or family members to identify
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Reviewed financial statements to identify and resolve discrepancies
- Developed and maintained financial databases, spreadsheets, and models for forecasting purposes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Stay at Home Mom
Home
10.1997 - 11.2021
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
Gateway Christian School
Memphis, TN05.1997
Skills
- Financial Analysis
- Patient Access
- HIPAA Compliance
- Customer Service
- Insurance Verification
- Bookkeeping
- Data Entry
- Financial Planning
- Cash flow management
- Financial services
- Cost reduction
- Debt management
- Teamwork and collaboration
- Problem-solving
- Honest and dependable
- Attention to detail
- Problem-solving abilities
- Multitasking
- Medical Records
- Patient Registration
- Problem Solving
- Time Management
- Excellent communication
- Reliability
- Organizational skills
- Active listening
- Effective communication
- Verbal and written communication
- Relationship building
- Microsoft Excel
- Self motivation
- Client relations
- Conflict resolution
- Professionalism
- Client confidentiality
- Time management abilities
- Adaptability
- Written communication
Timeline
ER Financial Specialist and Patient Access
Comanche County Memorial Hospital
11.2021 - Current
Stay at Home Mom
Home
10.1997 - 11.2021
High School Diploma -
Gateway Christian School
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