Misty Leah Lawrence

• Administered and tests for groups of students.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Identified potential problems or irregularities during exams and took corrective action accordingly.
• Verified identification documents from each test taker prior to admittance into the testing area.
• Made special accommodations for students with disabilities to complete tests in rooms where they felt comfortable.
• Ensured that all applicable rules were followed during testing sessions.

Other Titles: Training Coordinator, Training Supervisor, Sr. Manager, Training and Talent Development

• Identified areas of improvement within existing operations through process analysis and benchmarking studies.
• Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
• Reported to executive leadership on performance metrics, challenges, and strategic opportunities.
• Established and maintained relationships with key stakeholders to support business objectives.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Conducted performance reviews and provided feedback to direct reports for career development.
• Coordinated with internal departments to ensure successful execution of projects according to timeline and budget constraints.
• Led cross-functional teams to achieve project milestones, ensuring collaboration and efficiency.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Conducted onboarding sessions to orientate new staff members about company policies and procedures.
• Managed multiple projects simultaneously while adhering to tight deadlines.
• Monitored, evaluated and recorded training activities or program effectiveness.
• Scheduled classes based on availability of classrooms, equipment or instructors.
• Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
• Developed and implemented a Learning Management System to track student progress and provide data-driven insights.
• Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
• Identified areas for improvement within the system and developed strategies for implementation.
• Coordinated with vendors and support teams to resolve technical issues and procure necessary equipment.
• Managed user access privileges according to individual roles within an organization.
• Provided technical support for faculty, staff, and students in the use of the LMS.
• Developed training materials and procedures, or trained users in topics related to associated project implementation activities.
• Provided technical assistance to internal teams during the development of system configurations.
• Developed employee training initiatives by leveraging industry trends and partnering with team leaders.
• Facilitated user training sessions and workshops to ensure successful software adoption.
• Coordinated with cross-functional teams to troubleshoot and resolve implementation issues.
• Identified potential risks associated with software implementations and developed strategies for mitigating them.

• Evaluated student progress and prepared reports for review by department faculty.
• Addressed student concerns and questions, providing academic and professional support.
• Evaluated and monitored student progress to promote positive learning outcomes.
• Provided feedback on student work to help improve understanding of subject matter.
• Adapted instruction methods to accommodate different learning styles.
• Explored innovative teaching strategies to engage remote learners.
• Conducted virtual office hours to answer student questions and provide additional guidance.
• Developed and adjusted course syllabus according to curriculum and university guidelines.
• Prepared, administered and graded exams and assignments to evaluate student progress.
• Identified valuable online resources to use in conjunction with lectures and coursework.
• Completed recordings via video and audio media of classroom lessons, tests and special instructions for online courses and use by special needs students.

• Advised customers on product features and benefits based on their needs and requirements.
• Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
• Operated register, handled cash and processed credit card transactions.
• Resolved customer complaints regarding products and services in a timely manner.
• Ensured all safety protocols were followed during demonstrations or presentations of products.
• Attended seminars and workshops related to direct sales industry trends and best practices.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Drafted marketing materials such as brochures, flyers, emails. to promote products and services.
• Recruited, hired and trained new hires to optimize profitability.

Other Titles: Adjunct Instructor - Biology, Biotechnology)

• Collaborated with colleagues to develop innovative teaching strategies for enhancing learning experiences.
• Promoted safe and clean classroom environment conducive to individualized and small group needs.
• Participated in professional development activities related to teaching methods or content areas.
• Provided individualized guidance to students regarding their academic progress.
• Conducted student assessments, evaluated results, and provided feedback to students.
• Attended faculty meetings to discuss departmental policies, goals, and objectives.
• Encouraged students to actively participate in class through positive reinforcement and engagement techniques.
• Held office hours where students could come in for one-on-one assistance with assignments or questions.
• Utilized technology such as online discussion boards, video conferencing, and other digital tools to supplement instruction.
• Incorporated interactive activities into classroom instruction such as role-playing exercises or simulations.
• Designed projects that required students to demonstrate mastery of course material through hands-on application.
• Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
• Evaluated effectiveness of instructional materials including textbooks, software programs or handouts.
• Collaborated with stakeholders, promoting continuous improvement in academic programs.