Summary
Overview
Work History
Education
Skills
Timeline
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Misty  Lawrence

Misty Lawrence

Billings,MT

Summary

Compassionate caregiver with extensive experience at Consumer Direct Care Network, adept at enhancing patient comfort and independence. Proven problem-solver with strong time management skills, delivering emotional support and maintaining HIPAA compliance. Recognized for building meaningful relationships and providing attentive care, ensuring clients' well-being and satisfaction.

Overview

27
27
years of professional experience

Work History

Caregiver

Consumer Direct Care Network
06.2022 - Current
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with self-administered medications.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Assisted with daily living activities, running errands, and household chores.

Shift Manager

Hardee's
03.2011 - 07.2017
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Tracked receipts, employee hours, and inventory movements.
  • Boosted customer satisfaction by implementing customer feedback system to address and resolve concerns promptly.
  • Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
  • Supervised ongoing daily production phases.
  • Implemented policies and standard operating procedures for continuous improvement.

Pizza Delivery Driver

Dominos Pizza
05.2012 - 06.2013
  • Improved customer satisfaction by consistently delivering orders on time and with accuracy.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Maintained a clean driving record, ensuring safe and responsible transportation of food items.
  • Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
  • Processed payments by accepting cash, checks and credit and debit card payments.
  • Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
  • Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
  • Enhanced efficiency in delivery routes by utilizing GPS technology and local knowledge of the area.
  • Assisted in expediting orders during peak times by aiding kitchen staff with food preparation when needed.
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Assisted in packing and loading food orders in delivery vehicle to fastrack process and maintain freshness.

Temp Worker

Advanced Employment
02.2010 - 03.2011

Whatever job that the employment office had open I took.

  • Supported company growth by quickly adapting to new roles and industries, showcasing versatility as a Temp Worker.
  • Checked raw materials and completed work for defects affecting product quality.
  • Managed project deadlines successfully by prioritizing tasks and staying organized under tight schedules in various temporary roles.
  • Improved customer satisfaction with prompt and professional service during temporary placements in customer-facing roles.
  • Restocked raw materials at stations along Type line.

Water Race Traveling Entertainment

Traveling Entertanment
02.1998 - 11.2001
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

General Educstion - Food Industry

Great Falks High School
Great Falls, MT

GED/Fiid Zservice - Food And Nutrition

Family Learning Center
Rochester, NY

Skills

  • Respectful and compassionate
  • Time management
  • Elderly care
  • Problem-solving
  • Dependable and responsible
  • Patient care
  • Multitasking and organization
  • Basic housekeeping
  • Emotional support
  • Relationship building
  • Compassionate care
  • Flexible schedule
  • Compassionate communication
  • Medication and appointment reminders
  • HIPAA compliance
  • Active listening
  • Safety awareness
  • Disability support

Timeline

Caregiver

Consumer Direct Care Network
06.2022 - Current

Pizza Delivery Driver

Dominos Pizza
05.2012 - 06.2013

Shift Manager

Hardee's
03.2011 - 07.2017

Temp Worker

Advanced Employment
02.2010 - 03.2011

Water Race Traveling Entertainment

Traveling Entertanment
02.1998 - 11.2001

General Educstion - Food Industry

Great Falks High School

GED/Fiid Zservice - Food And Nutrition

Family Learning Center