Motivated customer service representative with a strong desire to contribute acquired knowledge and skills within a dynamic and expanding company. Dedicated to delivering exceptional service and building positive relationships with customers. Committed to resolving issues promptly and efficiently, ensuring customer satisfaction. Seeking a position to utilize expertise, provide outstanding support, and contribute to the organization's success.
Hi, I’m
Misty Lewis
Dallas,TX
Summary
Overview
17
years of professional experience
Work History
Norman Regional Hospital
Phlebotomy Technician
01.2013 - 10.2020
Job overview
- Register clients for appropriate staff appointments and processed all pertinent paperwork on new clients in a timely manner and in accordance to protocol
- Conduct interviews and assessment to determine all needs of clients
- Maintain strictest confidentiality; adhere to all HIPPA guidelines/regulations
- Review medical history/records to identify diagnosis/procedures
- Manage crisis situations, complete risk assessment and take appropriate action
- Responsible for documentation, files, and database entry
- Improved patient satisfaction by providing efficient, accurate, and timely blood draws.
- Reduced patient anxiety by using effective communication skills and demonstrating empathy during blood draws.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Demonstrated commitment to patient confidentiality by upholding strict adherence to HIPAA regulations during all interactions and documentation processes.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
Griffin Memorial Hospital
Personal Care Assistant
01.2010 - 01.2013
Job overview
- Worked at both facilities consecutively as a personal care assistant
- Facilitated group discussions focused on coping strategies for managing emotions.
- Prepared patients to be a productive citizen once leaving facility
- Taught daily hygiene, handling medications, and preparing to live on own while handling finances, housing needs and employment
- Trained to diffuse anger and violent situations and responded with appropriate actions if necessary to restrain patient that became combative
Fort Walton Beach Medical Hospital
Patient Care Technician
01.2009 - 01.2009
Job overview
- Assisted in direct care of residents in a150 – bed facility with supervision
- Collaborated and consulted with RN/LPN staff and other members of the interdisciplinary team for best patient care
- Provided patients with basic nursing care practices
- Cleaned and sanitized medical equipment
- Responsible for reporting and charting intake and output functions
- Monitored vital signs and any changes pertaining to patient’s overall wellness
- Received recognition from management regarding exceptional patient care
Oklahoma Youth Center
Patient Care Assistant
01.2004 - 01.2008
Job overview
- Reported and recorded patient care findings and data in a timely manner
- Assisted with admission, discharge, and transfer of patients
- Recognized on several occasions by the patients for delivering5 star patient care
- Extensive knowledge and practice of sterile techniques
- Assisted in training newly hired assistants and staff
- Consistently follow strict HIPPA guidelines to maintain patient’s privacy and confidential information
- Valuable team member offering consistent and dedicated support to colleagues
Education
Norman High SchoolNorman, OK
High School Diploma
University Overview
Basic education for high school
Moore Norman Technology CenterNorman, OK
Phlebotomy Certification from Nursing
01.2004
University Overview
Certified Nurse Aide Program
01.1993
University Overview
Skills
- Proficient in providing psychiatric evaluation and diagnosis to include suggestions of relevant treatment
- Excellent knowledge of organizing, supervising and encouraging patients and clients to participate in social and education activities
- Specific knowledge of strategies to restore and enhance functional skills in personal, social and vocational areas
Languages
English
Native or Bilingual
Timeline
Phlebotomy Technician
Norman Regional Hospital
01.2013 - 10.2020
Personal Care Assistant
Griffin Memorial Hospital
01.2010 - 01.2013
Patient Care Technician
Fort Walton Beach Medical Hospital
01.2009 - 01.2009
Patient Care Assistant
Oklahoma Youth Center
01.2004 - 01.2008
Certified Nurse Aide Program
Norman High School
High School Diploma
Moore Norman Technology Center
Phlebotomy Certification from Nursing
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