Misty Lewis
Harleysville,United States
Summary
Confident and hardworking and dedicated to providing excellent service with a friendly demeanor. Experience working with fast-paced environments demanding strong organizational and interpersonal skills.
Overview
28
28
years of professional experience
Work History
Customer Service Representative
COMPANYVOICE, LLC
08.2016 - Current
- Train new employees on product knowledge
- Made outbound calls for Freedom Mortgage and Kistler Tiffany Benefits
- Enroll and renew memberships for Project Management Institute
- Respond to client inquires
Server & Bartender
BLUE DOG PUB & TAVERN
07.2012 - 02.2016
- Welcome guests and take beverage and food orders in a quick and expert manner
- Serve cocktails and menu items to patrons
- Carry out pre- and post-shift side-work
- Stock and replenish service station
- Fold and stack cocktail napkins
- Complete customer payment transactions in accordance with cash and charge procedures
- Clear and clean bar area and tables in a timely and efficient manner
Server
OTTO’S PUB AND BREWERY
11.2010 - 07.2012
- Training all the new recruits in the restaurant
- Serving all the tables that have been assigned
- Filling in for absent servers and hosting whenever necessary
- Knowing the menu and the preparations of all the dishes in detail
Server
DENNY’S
11.2007 - 11.2010
- Hosting and cashier
- Training new recruits
Bar Manager, Bartender, and Server
QUAKER STEAK AND LUBE
01.2004 - 11.2007
- Responsible for the running the various events of the night
- Responsible for the beverage special and taking charge of liquor inventory
- Responsible for properly closing up the bar and restaurant at the end of the night
Manager
THE CORNER ROOM
03.1997 - 12.2004
- Responsible for the opening and closing of the restaurant
- Training new recruits and managers
- Responsible for daily deposits and counting cashiers registers
- In charge of bar and food inventory and daily menu
- Supervise kitchen and front house staff
- Key Accomplishment: Employee of the year
Education
Medical Assistant Administrative - undefined
Lansdale School of Business
Lansdale, PA01.2018
High School Graduate - undefined
State College Area High School
State College, PA06.2001
Skills
- Excellent communication skills
- Great attention to detail
- Microsoft Office Proficient
- Ability to multitask efficiently
- Spreadsheets
- Quality assurance controls
- Call triaging
- Customer relationship management (CRM)
- Call management
- Call center operations
- Customer satisfaction measurement
- Call center experience
- Customer service
- Critical thinking
SERVICE PROFILE
- Over18 years of experience in the hospitality industry.
- Incredible memory with the proven ability to quickly learn all aspects of new tasks.
- Reputation for putting customers at ease; handling large groups, while maintaining composure in stressful situations.
- History of providing clear, polite and positive communication with diverse customers and co-workers.
Timeline
Customer Service Representative
COMPANYVOICE, LLC
08.2016 - Current
Server & Bartender
BLUE DOG PUB & TAVERN
07.2012 - 02.2016
Server
OTTO’S PUB AND BREWERY
11.2010 - 07.2012
Server
DENNY’S
11.2007 - 11.2010
Bar Manager, Bartender, and Server
QUAKER STEAK AND LUBE
01.2004 - 11.2007
Manager
THE CORNER ROOM
03.1997 - 12.2004
Medical Assistant Administrative - undefined
Lansdale School of Business
High School Graduate - undefined
State College Area High School
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