MISTY LIBBY
Malden,MA
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Can add value to an organization using strong worth ethic, adaptability, exceptional interpersonal skills, multitasking, and time management capabilities. Adept at working effectively unsupervised as well as with others. Seeking full-time position that offers professional growth and challenges utilizing problem-solving skills.
Overview
23
23
years of professional experience
Work History
Litigation Technician
Resolute Management
2010.10 - Current
- Applied critical thinking and research to address complex insurance payment issues
- Sole contributor managing payment processing for multiple insurance carriers
- Sole contributor for administrative functions maintaining file opening/closing/reporting for several foreign insurance carriers
- Processing multiple millions of dollars yearly in defense and settlement payments for 13+ years
- Created various Excel reports to assist with pulling metrics data and presenting information to stakeholders for concise explanations of dollars spent and recovered
- Documented effective and replicable methods for extracting data and organizing data sources
- Reviewed documents to verify required information and secure any missing data for settlement payments
- Organized, sorted, and checked input data against original documents
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies
- Reached out to vendors and customers to verify information
- Resolved discrepancies in data entry activities for accurate, complete jobs
- Secured and protected data by complying with security protocols
- Conducted audits of existing data entry processes
- Trained and guided team members to maintain high productivity and performance metrics
- Assisted manager in formulating year-end financial reports to determine financial performance of companies
- Produced monthly reports using Excel spreadsheet functions
- Documented effective and replicable methods for extracting data and organizing data sources
- Reviewed documents to verify required information and secure any missing data for settlement payments
- Organized, sorted, and checked input data against original documents
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies
- Reached out to vendors and customers to verify information
- Resolved discrepancies in data entry activities for accurate, complete jobs
- Secured and protected data by complying with security protocols
- Trained and guided team members to maintain high productivity and performance metrics
- Assisted manager in formulating year-end financial reports to determine financial performance of companies.
Claims Technician
Resolute Management
2005.03 - 2010.08
- Processed invoices with efficiency and accuracy
- Entered data into various computer systems accurately using Microsoft Office Suite
- Streamlined productivity by decreasing time-wasting tasks
- Reviewed vendor invoices for appropriate documentation and validity prior to payment resulting in saving company thousands of dollars in excessive billing
- Registered transactions and data on accounting database to track history and safeguard information.
File Room Supervisor
Randall America
2000.10 - 2005.08
- Maintained physical and computer-based filing systems
- Lead up to 8 team members
- Optimized information gathering and presentations with implementation of practical filing system
- Trained junior clerical staff on department procedures
- Wrote documents outlining file management protocols.
Education
MBA - Business Management
American InterContinental University
Buckhead, GA05.2007
Skills
- Issue Resolution
- Staff Training
- Deadline Compliance
- Document Review /Preparation
- Teamwork and Collaboration
- Time Management
- Decision-Making
- Multitasking and Organization
- Microsoft Office
- Proficient in employer specific databases
- Policy Review
Timeline
Litigation Technician
Resolute Management
2010.10 - Current
Claims Technician
Resolute Management
2005.03 - 2010.08
File Room Supervisor
Randall America
2000.10 - 2005.08
MBA - Business Management
American InterContinental University
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