Misty Little

HomeTeam Pest Defense

Raleigh, NC

03.2017 - Current

Coordinated daily office operations.
Managed scheduling and dispatch of pest control technicians.
Maintained customer records in the company's database system.
Facilitated communication between field teams and office staff.
Maintained filing system for records, correspondence and other documents.
Managed office inventory and placed new supply orders.
Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Monitored payments due from clients and promptly contacted clients with past due payments.
Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Supervised staff members, organized schedules and delegated tasks.
Provided training to new hires on office policies and procedures.
Managed, scheduled and coordinated office functions and activities for employees.
Provided administrative support to management team including preparing reports and presentations.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Assisted in recruiting and onboarding new employees.
Coordinated with other supervisors, combining group efforts to achieve goals.
Guided employees in handling difficult or complex problems..
Discussed job performance problems with employees, identifying causes and issues to find solutions.
Reviewed employees' work to check adherence to quality standards and proper procedures.