Summary
Overview
Work History
Education
Skills
References
Timeline
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Misty Lopez

Ferris,TX

Summary

Dynamic Area Manager at Chewy with a proven track record in leadership and team development. Spearheaded process improvements that boosted operational performance by 7%. Skilled in data analysis and fostering employee engagement, I excel in driving productivity and ensuring safety compliance within high-performing teams.

Overview

11
11
years of professional experience

Work History

Area Manager

Chewy
Dallas, TX
03.2023 - Current
  • Lead and develop a high-performing team, ensuring alignment with safety, quality, and productivity goals
  • Achieved a 7% increase in operational performance in 2023 by driving process improvements and ensuring adherence to safety standards, resulting in zero safety incidents within the Induction area
  • Spearheaded an initiative to reduce label variance and optimize pick pathing, collaborating with the Operations Manager and utilizing Tableau analytics, leading to a 3.18% increase in Multi's productivity
  • Implemented data-driven staffing strategies, contributing to a 9.05% increase in UPH for a new shift, improving the team's average from 97.6 to 107.31 UPH over six weeks
  • Foster a culture of open communication by leveraging the OTMP growth and voice pillars, encouraging feedback, and taking action to enhance team morale and engagement

Fulfillment Lead

Chewy
Dallas, TX
03.2019 - 03.2023
  • Championed team development through active mentorship and structured coaching, contributing to improved performance and engagement
  • Played a pivotal role in optimizing fulfillment processes, supporting cross-functional initiatives that improved total shift productivity
  • Assisted in resolving pay, policy, and general team inquiries, leveraging strong emotional intelligence and problem-solving skills to enhance team satisfaction

Office Manager

All-Tech
Houston, TX
12.2013 - 03.2019
  • Managed office operations, ensuring efficiency in payroll, administrative support, and employee relations
  • Built and maintained strong relationships with employees and stakeholders, improving overall workplace communication and productivity

Education

High School Diploma -

Milby High School
Houston, TX

Skills

  • Leadership and Team Development
  • Data Analysis and Process Optimization
  • Performance Management
  • Safety and Compliance
  • Workflow efficiency improvement
  • Tableau and Data-Driven Decision Making
  • Cross-functional collaboration
  • Employee engagement and retention
  • Problem Solving and Critical Thinking
  • Performance metrics
  • Team development
  • Safety compliance
  • Process improvement
  • Staffing strategies

References

References available upon request.

Timeline

Area Manager

Chewy
03.2023 - Current

Fulfillment Lead

Chewy
03.2019 - 03.2023

Office Manager

All-Tech
12.2013 - 03.2019

High School Diploma -

Milby High School

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Misty Lopez