Misty Lower

• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
• Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
• Screened calls and emails and responded accordingly to support executive correspondence.
• Filed paperwork and organized computer-based information.
• Worked with senior management to initiate new projects and assist in various processes.
• Managed mail and both incoming and outgoing correspondence, mail, email and faxes.

• Reviewed and screened applicant resumes to identify qualified candidates.
• Served as a trusted advisor to employees at all levels of the organization regarding career development, workplace policies, and conflict resolution.
• Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
• Improved employee retention by implementing effective onboarding and training programs.
• Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
• Supported company growth by leading successful recruitment and hiring campaigns.
• Established an internship program that provided valuable learning experiences for interns while also creating a talent pipeline for full-time hires.
• Resolved employee complaints and grievances successfully through mediation and collaboration.
• Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics.
• Developed and implemented onboarding and orientation programs for new employees.
• Administered employee benefits programs and assisted with open enrollment.

• Completed background and reference checks to facilitate hiring and onboarding of employees.
• Assisted in payroll processing, ensuring accurate compensation for all employees based on hours worked and applicable deductions.
• Reviewed human resources paperwork for accuracy and completeness.
• Supported human resources staff with new hire orientations and monthly departmental meetings.
• Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
• Evaluated timecards for accuracy on regular and overtime hours.
• Reduced time-to-hire by optimizing interview scheduling processes, leading to faster decision making.
• Conducted exit interviews to gather valuable insights into areas for improvement within the organization.

• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Interacted with customers by phone, email, or in-person to provide information.
• Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
• Maintained office supplies inventory by checking stock and ordering new supplies.
• Tracked records, filed documents and maintained communication between clients to manage office activities.
• Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
• Efficiently supervised filing, sorting and handling incoming and outgoing mail.

Needed to be home with premature twins.