Misty Loy
Humboldt, Az,AZ
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving. Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Office Administrative Assistant
Lifepointe Church Of God Tuscaloosa
Prescott Valley, AZ
01.2022 - Current
- Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
- Assisted in the development of new administrative systems, procedures and policies.
- Provided general administrative support to Pastor's and staff members.
- Oversees Team's, Church Data Base
- Provide Ministry support for outreach, small groups and connections.
- Oversaw event planning logistics such as catering, decorations.
- Provided support with event planning, organization and execution.
- Assisted with event planning activities.
- Assisted in developing new programs designed to reach out to potential members in the community.
- Facilitated outreach efforts by recruiting volunteers for various projects within the local community.
- Ordered supplies needed for daily operations of the church office.
- Organized and tracked ministry resources, such as supplies, materials, and equipment.
- Maintain an online database to store information about ministry participants and their contact information.
Office Administrator
Accountabilty Tax Service PLLC
Humboldt, AZ
08.2022 - 01.2024
- Coordinated and managed daily administrative operations of the office.
- Organized and maintained filing systems, including electronic databases and records.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Greeted visitors warmly, handled inquiries and provided general information about the company.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Maintained customer confidence and protected operations by keeping information confidential.
- Created memos, letters and other documents, fostering internal and external communication.
- Used specialized accounting software to debit, credit and total accounts on computer spreadsheets and databases.
- Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
Brand Ambassador Team Lead
HVAS Street
San Diego, CA
08.2021 - 08.2022
- Leading and managing a team of Brand Ambassadors to ensure successful execution of events.
- Developing and maintaining relationships with vendors, sponsors, and other stakeholders involved in the event planning process.
- Creating detailed reports on event performance metrics such as attendance, ROI, customer feedback.
- Supervising Brand Ambassadors during events to ensure compliance with company policies and procedures.
- Communicating regularly with team members to provide updates on upcoming projects or tasks they are assigned.
- Troubleshooting any issues that may arise during an event in order to maintain a positive customer experience.
- Maintaining accurate records of all event materials used or distributed by the team.
- Ensuring timely setup and breakdown of all necessary equipment for each event.
- Maximizing sales opportunities by providing customers with information about products and services being promoted.
- Providing feedback regarding Brand Ambassador performance after each event.
- Organized and carried out promotional events, set up and tore down event sites and interacted with customers.
- Conversed with customers to share information about products and services.
Brand Ambassador
Self-employed
Humboldt , AZ
08.2014 - 03.2020
- Developed and executed brand awareness campaigns to increase customer engagement.
- Organized promotional events to introduce new products and services to the public.
- Gathered customer feedback for product development purposes.
- Provided detailed reports on promotional activities and sales results.
- Distributed flyers, brochures, and other materials at promotional events.
- Conducted market research surveys to gather information about target audiences.
- Managed relationships with vendors involved in promotional activities.
- Researched competitors' activities in order to stay ahead of trends in the marketplace.
- Maintained an up-to-date knowledge base on current industry developments.
- Provided customer service support during promotional events or when needed.
- Promoted positive company image through superior customer service experiences.
- Introduced sales, promotions and other brand initiatives to gain customer loyalty.
- Conversed with customers to share information about products and services.
Licensed Massage Therapist
Self Employed
Prescott, AZ
06.2008 - 03.2020
- Provided professional massage therapy services for clients, including Swedish and deep tissue massage techniques.
- Assessed client needs and developed individualized treatments plans to address the specific health needs of each client.
- Demonstrated knowledge of anatomy, physiology and kinesiology to create appropriate treatment plans for clients.
- Performed therapeutic massages of soft tissues and joints using hands, fingers, forearms, elbows or massage devices.
- Documented clients' medical histories and conditions in order to determine contraindications to treatment.
- Maintained accurate records of all treatments provided to clients in compliance with company policies and procedures.
- Educated clients on proper body mechanics, posture awareness, self-care strategies and stress management techniques.
- Communicated effectively with clients regarding their current condition as well as any changes observed during the course of treatment.
- Cleaned and sterilized equipment before each use according to established protocols.
- Ensured a safe environment for both staff members and clients at all times by adhering to safety regulations set forth by the state licensing board.
- Attended continuing education courses related to massage therapy in order to stay up-to-date on best practices in the field.
- Performed therapeutic pregnancy, sports, deep tissue and Swedish massage on clients.
- Increased sales by providing exceptional service and maintaining positive and energetic attitude.
- Preformed basic bookkeeping, filing and maintaining clients' records.
- Organized and maintained full schedule of appointments with clients of different ages and physical needs.
Licensed Massage Therapist
Fountain of Youth Institute
Prescott , AZ
06.2006 - 06.2008
- Provided professional massage therapy services for clients, including Swedish and deep tissue massage techniques.
- Assessed client needs and developed individualized treatments plans to address the specific health needs of each client.
- Demonstrated knowledge of anatomy, physiology and kinesiology to create appropriate treatment plans for clients.
- Performed therapeutic massages of soft tissues and joints using hands, fingers, forearms, elbows or massage devices.
- Documented clients' medical histories and conditions in order to determine contraindications to treatment.
- Maintained accurate records of all treatments provided to clients in compliance with company policies and procedures.
- Educated clients on proper body mechanics, posture awareness, self-care strategies and stress management techniques.
- Monitored client progress throughout their course of treatment and adjusted plans accordingly if necessary.
- Increased sales by providing exceptional service and maintaining positive and energetic attitude.
- Employed trigger point therapy to relieve specified areas of pain or dysfunction.
- Promoted health and wellness benefits of massage and related therapies to help clients achieve goals.
Licensed Massage Therapist
Active Life Center
Carefree , AZ
06.2005 - 12.2006
- Provided professional massage therapy services for clients, including Swedish and deep tissue massage techniques.
- Assessed client needs and developed individualized treatments plans to address the specific health needs of each client.
- Demonstrated knowledge of anatomy, physiology and kinesiology to create appropriate treatment plans for clients.
- Performed therapeutic massages of soft tissues and joints using hands, fingers, forearms, elbows or massage devices.
- Maintained accurate records of all treatments provided to clients in compliance with company policies and procedures.
- Educated clients on proper body mechanics, posture awareness, self-care strategies and stress management techniques.
- Documented clients' medical histories and conditions in order to determine contraindications to treatment.
- Cleaned and sterilized equipment before each use according to established protocols.
- Ensured a safe environment for both staff members and clients at all times by adhering to safety regulations set forth by the state licensing board.
- Attended continuing education courses related to massage therapy in order to stay up-to-date on best practices in the field.
- Reviewed patient charts prior to each session in order to identify any new information that may affect treatment plan decisions.
- Educated patients about the benefits of chiropractic care in order to ensure long-term health maintenance.
Office Manager
Active Life Center
Carefree, AZ
06.2004 - 06.2005
- Managed patient scheduling, verifying insurance coverage and collecting payments.
- Developed and implemented office policies and procedures to ensure efficiency and accuracy in the front office.
- Maintained accurate records of patient visits, billing information and medical histories.
- Ensured compliance with HIPAA regulations by training staff on proper handling of confidential information.
- Scheduled appointments for patients according to their needs and preferences.
- Performed data entry into electronic health records system as needed.
- Organized patient files, ensuring all documents were up-to-date and properly filed away.
- Ordered supplies necessary to maintain efficient operation of the office.
- Provided support with day-to-day administrative tasks such as filing paperwork, answering phones.
- Developed strategies for increasing patient satisfaction through improved customer service standards.
Education
Personal Trainer
Yavapai College
Prescott, AZ05-2005
Associate of Science - Massage Therapy
Anthem College - Bryman School
Phoenix, AZ01-2005
Skills
- Spreadsheet development
- Event Planning
- Organizational Skills
- Time Management
- Microsoft Office
Certification
- Certifies Personal Trainer
- Certification in Athletic Coaching
Affiliations
- Indoor Volleyball
- Sand Volleyball
- Hiking
- Gym
Timeline
Office Administrator
Accountabilty Tax Service PLLC
08.2022 - 01.2024
Office Administrative Assistant
Lifepointe Church Of God Tuscaloosa
01.2022 - Current
Brand Ambassador Team Lead
HVAS Street
08.2021 - 08.2022
Brand Ambassador
Self-employed
08.2014 - 03.2020
Licensed Massage Therapist
Self Employed
06.2008 - 03.2020
Licensed Massage Therapist
Fountain of Youth Institute
06.2006 - 06.2008
Licensed Massage Therapist
Active Life Center
06.2005 - 12.2006
Office Manager
Active Life Center
06.2004 - 06.2005
Personal Trainer
Yavapai College
Associate of Science - Massage Therapy
Anthem College - Bryman School
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