Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Misty Lucius
Open To Work

Misty Lucius

Outside Sales Assistant
Chandler,AZ

Work Preference

Work Type

Full TimePart TimeContract Work

Location Preference

On-SiteHybrid

Important To Me

Career advancementWork-life balanceCompany CulturePersonal development programs

Summary

Dynamic and detail-oriented sales professional dedicated to driving team success through hard work and exceptional organizational skills. Committed to continuous learning and growth across all departments, with a proven track record in customer service, product knowledge, and effective sales techniques. Recognized for flexibility, reliability, and strong communication abilities, consistently fostering collaboration to achieve outstanding results. A proactive approach to problem-solving, combined with a positive attitude, enhances team dynamics.

Overview

20
20
years of professional experience

Work History

Contractor Outside Sales Assistant

Belletetes
10.2022 - 07.2025
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Collaborated with the outside salesmen to ensure their clients received accurate scheduling and resource allocation, improving overall project efficiency.
  • Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
  • Skilled at working independently and collaboratively in a team environment.
  • Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
  • Gathered cost and material data for accurate and up-to-date information on material.
  • Assisted in securing high-value contracts by preparing competitive yet profitable bid packages tailored to client needs.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased client satisfaction by promptly addressing inquiries and providing detailed explanations of estimate calculations.
  • Participated in pre-bid meetings and site visits to understand project scope and identify potential issues or challenges.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Enhanced collaboration between departments by effectively communicating with architects, engineers, and contractors to clarify project requirements.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.
  • Conducted thorough site visits to gather essential information for precise estimates, minimizing potential change orders during construction phases.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Prepared material orders to complete projects on time and within budget.
  • Developed strong relationships with suppliers, negotiating favorable prices, better lead times, and site visits.
  • Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
  • Increased project accuracy by diligently reviewing specifications, drawings, and other documentation.
  • Built rapport with repeat customers, fostering long-term loyalty to the brand.
  • Established rapport with customers using active listening and interpersonal skills.
  • Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
  • Updated product displays regularly, keeping store appearance fresh and appealing.
  • Developed loyal customer base by providing consistent, high-quality service.
  • Established effective communication channels between sales and warehouse teams, streamlining order fulfillment.
  • Resolved customer complaints with empathy and professionalism, maintaining positive store reputation.
  • Identified upselling opportunities, contributing to increase in average transaction value.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Continuously improved estimating procedures by staying updated on industry trends and attending relevant training courses.

General Merchandise Team Leader

Target
02.2020 - 10.2021
  • Implemented a comprehensive training program for new hires, equipping them with the necessary skills and knowledge to excel in their roles as Merchandise Team Members.
  • Managed budget allocations effectively, optimizing resource utilization while meeting financial targets.
  • Facilitated strong relationships with external stakeholders such as suppliers, maintaining open lines of communication and addressing any concerns promptly.
  • Spearheaded successful cross-merchandising initiatives to boost product exposure and drive sales growth.
  • Developed comprehensive seasonal merchandise plans with a focus on maximizing revenue opportunities.
  • Provided clerks with information to print on price tags such as price, mark-ups or mark-downs or style number.
  • Managed inventory control, ensuring appropriate stock levels and minimizing shrinkage through regular audits.
  • Coached and mentored team members, enhancing their skills in merchandising techniques and customer service excellence.
  • Oversaw the timely execution of promotional events, ensuring accurate pricing and signage for all featured products.
  • Enhanced employee engagement through regular feedback sessions, fostering a positive work environment focused on continuous improvement.
  • Collaborated with sales team to identify and fulfill customer needs.
  • Analyzed sales and inventory data to determine purchasing needs and reorder points.
  • Prepared and analyzed reports to track inventory and purchasing trends.
  • Created hands-on training program for newly hired employees to acclimate each person to company policies and procedures and individual job duties.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.

Cashier

The Great Atlantic & Pacific Tea Co
03.2000 - 08.2001
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Operated cash register for cash, check and credit card transactions with accuracy.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Counted cash in register drawer at beginning and end of shift.
  • Completed sales with near-zero error rate using POS system.

Sales Manager

Hickory Farms Inc.
10.1994 - 01.1995
  • Prepared cash deposits up to with zero discrepancies.
  • Assisted sales team with completing customer transactions and managing issues.
  • Demonstrated exemplary customer service by engaging clients on sales floor.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Identified and hired exceptional candidates to fill key sales roles and strengthen revenue development.
  • Completed store opening and closing procedures, including counting drawers and managing security.
  • Trained new associates in successful sales and performance strategies.
  • Conducted weekly sales meetings to discuss business opportunities and strategies and alleviate issues.
  • Coached sales team both collectively and individually to help each employee achieve monthly goals.
  • Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
  • Ran weekly inventory reports to verify highest grossing products were properly stocked and readily available.
  • Coordinated office operations and kept store in compliance with company standards.

Assistant Manager

Burlington Shoes
12.1993 - 06.1994
  • Assisted sales team with completing customer transactions and managing issues.
  • Demonstrated exemplary customer service by engaging clients on sales floor.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Completed store opening and closing procedures, including counting drawers and managing security.
  • Trained new associates in successful sales and performance strategies. Motivated sales team to increase revenue.
  • Coached sales team both collectively and individually to help each employee achieve monthly goals.
  • Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
  • Ran weekly inventory reports to verify highest grossing products were properly stocked and readily available.
  • Coordinated office operations and kept store in compliance with company standards.

Sales Associate

MerChánt Mens Apparel
04.1993 - 12.1993
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Educated customers on promotions to enhance sales.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Education

High School Diploma -

Orange High School, Hillsborough, NC
06.1992

Skills

  • Customer service mindset

  • Relationship building

  • Construction

  • Estimating techniques

  • Team leadership

  • Critical thinking

  • Complaint handling

  • Professional telephone demeanor

  • Friendly, positive attitude

  • Time management

  • Multitasking Abilities

  • Calm under pressure

  • Organization and time management

Accomplishments

    In 2021 I left my department store job looking for a more exciting career, in 2022 I took a job as a contactor sales rep for a building materials company. I had zero knowledge in construction or building materials, but I am extremely inquisitive and love to learn new things. Within a year I had surpassed my counterparts who had worked for the company for years, and was promoted to outside sales assistant. Within six months of my promotion I was on track and being trained to be come the companies first female outside salesman. My family and I relocated to Arizona before I made that next step.

Timeline

Contractor Outside Sales Assistant - Belletetes
10.2022 - 07.2025
General Merchandise Team Leader - Target
02.2020 - 10.2021
Cashier - The Great Atlantic & Pacific Tea Co
03.2000 - 08.2001
Sales Manager - Hickory Farms Inc.
10.1994 - 01.1995
Assistant Manager - Burlington Shoes
12.1993 - 06.1994
Sales Associate - MerChánt Mens Apparel
04.1993 - 12.1993
Orange High School - High School Diploma,

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