Misty Marks-Conway
Iowa Park,TX
Summary
Proven leader with extensive experience at Cracker Barrel Old County Store, adept in staff training/development and inventory management. Excelled in elevating customer satisfaction and store profitability through strategic sales and marketing initiatives. Skilled in fostering teamwork and collaboration, consistently surpassing performance targets. Achieved significant improvements in operational efficiency and customer engagement. Retail Assistant Manager with 7 years of relevant leadership experience and genuine passion for customer service and developing relationships. Demonstrated background delegating tasks and delivering performance feedback and guidance with positive and empowering approach. Executes with consistent delivery and re-prioritizes in fast-paced, ever-changing environment leveraging strong problem-solving skills and positive attitude under pressure. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Assistant Retail Store Manager
Cracker Barrel Old County Store
02.2014 - 06.2021
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Maintained visual merchandising standards to create an engaging shopping experience for customers.
- Completed routine store inventories.
- Empowered team members by delegating tasks effectively while also offering guidance when needed.
- Trained and managed associates in customer service and sales techniques.
- Managed scheduling for store shifts to accomplish proper staffing.
- Assisted store manager in meeting standards for customer service and quality.
- Collaborated with Store Manager to analyze sales data, identify trends, and develop targeted action plans.
- Enhanced customer satisfaction by resolving conflicts, addressing concerns, and providing exceptional service.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Answered questions about store policies and addressed customer concerns.
- Improved store sales by implementing effective merchandising strategies and optimizing floor layouts.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Supervised cash handling procedures to minimize discrepancies and prevent theft or fraud incidents within the store premises.
- Implemented safety protocols for staff and customers alike, maintaining a secure retail environment at all times.
- Optimized store displays and appearance via strategic merchandising.
- Elevated overall customer experience by actively seeking feedback and swiftly addressing areas requiring improvement.
- Contributed towards long-term growth and success of the retail establishment by consistently meeting or exceeding performance targets.
- Boosted store profitability with efficient scheduling, cost control measures, and loss prevention strategies.
- Promoted brand awareness by coordinating in-store promotional events and marketing campaigns.
- Streamlined inventory management with organized stockrooms and accurate recordkeeping.
- Managed vendor relationships to ensure timely deliveries, quality merchandise, and favorable terms for the store.
- Controlled store inventory and reviewed cash handling and operations reports.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Exhibited excellent people skills during interaction with employees and customers.
- Trained employees in suggested selling and merchandising techniques to meet sales quotas.
- Trained and developed new employees for ease of transition into team.
- Supported retail manager by identifying and leveraging partnerships that benefited community and store.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Education
High School Diploma -
Wichita Falls High
Wichita Falls, TX05.1997
Skills
- Product Knowledge Expertise
- Staff Training and Development
- Promotional planning
- Goal Setting and Achievement
- Cash handling proficiency
- Store operations management
- Sales strategy development
- Staff Development
- Employee Scheduling
- Customer Engagement
- Store operations
- Cash reconciliation
- Retail Operations
- Orientation and training
- Merchandise Display
- Strategic selling
- Marketing strategy
- Display building
- Customer Service
- Customer Relations
- Sales Promotion
- Team Leadership
- Staff training/development
- Customer Service Management
- Teamwork and Collaboration
- Sales Tracking
- Inventory Tracking and Management
- Scheduling
- Sales Strategies
- Data Management
- Inventory Management
- Delegation
- Direct Sales
- Schedule Management
- Employee reviews
- Performance Improvement
- Sales Coaching
Timeline
Assistant Retail Store Manager
Cracker Barrel Old County Store
02.2014 - 06.2021
High School Diploma -
Wichita Falls High
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