Misty Marrs
Muncie,IN
Summary
Highly-motivated individual offering 21 years of leadership with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
25
25
years of professional experience
Work History
Practice Manager
Meridian Health Services
Muncie , IN
2023.10 - 2024.05
- Provided leadership and guidance to the therapists, skill builders and managers of Gresham in order to meet goals and objectives.
- Monitored compliance with HIPAA regulations concerning patient privacy rights.
- Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, psychiatric appointments
- Implemented policies and procedures related to patient care delivery in accordance with organizational standards.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Motivated staff by offering direction and providing constructive feedback.
- Communicated with patients with compassion while keeping medical information private.
- Mentored and coached interns and newly hired team members on office procedures and computer systems.
- Oversaw 56 support staff, medical assistant, therapist, skill builders, interns, clinical supervisors and operations coordinators.
Operations Coordinator
Meridian Health Services
Muncie , IN
2019.05 - 2023.10
- Assisted with the organization and execution of operational processes.
- Coordinated daily operations activities and assigned tasks to staff members.
- Evaluated and improved existing operational systems and procedures.
- Maintained accurate records of all operational activities.
- Ensured compliance with organizational policies, regulations, and standards.
- Generated reports detailing performance metrics and progress against goals.
- Conducted training sessions for new employees on operational procedures.
- Organized meetings related to operations.
- Collaborated with agencies as referral sources.
- Developed relationships and partnerships with business leaders.
Executive Director
Destiny Christian Academy - Yorktown
Yorktown
2017.06 - 2019.05
- Ensure that licensing guidelines are followed: Muncie: Ministry, VCP, CCDF, PTQ, EHS, CACFP; Yorktown: Center, CCDF, PTQ, CACFP
- Oversee Director at Muncie location
- Provide supervision and guidance
- Ensure that she is maintaining the below responsibilities for her teachers
- General planning and supervision of developmentally appropriate programming at both locations
- Ensure that all staff meet requirements for hire and maintain requirements annually
- Provide supervision to all employees and provide annual evaluations including Professional Development Plans
- Provide training for on-going learning for all teachers
- Ensure that ratios are followed by employing adequate staff
- Comply with established partners (EHS, CACFP)
- Oversee that building is in good repair and work with outside vendors when needed
- Oversee that classroom materials are in good repair and available to teachers as needed
- Establish positive community relationships
- Provide Family Engagement Events throughout the year (Muffins with Moms, Donuts with Dads, Grandparents Day, Super Hero Day, Fall Festival, Thanksgiving and Christmas events, Preschool Graduation)
- Attend trainings, workshops, conferences
- Advertise and market both locations for enrollment
- Consistently monitor enrollment at both locations
- Network with Community Partners
- Attend Community Events to establish and maintain partnerships built
- Remain current with Best Practices in E.C.E.
- Developed and implemented strategic plans to ensure organizational growth and development.
Director
Destiny Christian Academy - Muncie
Muncie
2013.10 - 2017.06
- Ensure that licensing guidelines are followed: Muncie: Ministry, VCP, CCDF, PTQ, EHS, CACFP; Yorktown: Center, CCDF, PTQ, CACFP
- Oversee Director at Muncie location
- Provide supervision and guidance
- Ensure that she is maintaining the below responsibilities for her teachers
- General planning and supervision of developmentally appropriate programming at both locations
- Ensure that all staff meet requirements for hire and maintain requirements annually
- Provide supervision to all employees and provide annual evaluations including Professional Development Plans
- Provide training for on-going learning for all teachers
- Ensure that ratios are followed by employing adequate staff
- Comply with established partners (EHS, CACFP)
- Oversee that building is in good repair and work with outside vendors when needed
- Oversee that classroom materials are in good repair and available to teachers as needed
- Establish positive community relationships
- Provide Family Engagement Events throughout the year (Muffins with Moms, Donuts with Dads, Grandparents Day, Super Hero Day, Fall Festival, Thanksgiving and Christmas events, Preschool Graduation)
- Attend trainings, workshops, conferences
- Advertise and market both locations for enrollment
- Consistently monitor enrollment at both locations
- Network with Community Partners
- Attend Community Events to establish and maintain partnerships built
- Remain current with Best Practices in E.C.E.
Cottage Manager
Youth Opportunity Center
2003.07 - 2013.06
- Supervised first and second shift cottage Child Care Specialist
- Ensure that all CCS attend training annually
- Assisted with training new employees on procedures related to cottage operations.
- Provide supervision to all CCS and provide annual evaluations
- Write court recommendations for juveniles placed in cottage
- Attend court hearing and represent juveniles placed in cottage
- Attend treatment plan meetings
- Establish positive relationships with families and placing agents
- Assist in preparing and implementing individual treatment plans.
- Provided guidance to staff regarding policies and regulations related to cottage operations.
Child Care Specialist
Youth Opportunity Center
2002.10 - 2003.07
- Supervise residents
- Follow established treatment plans
- Assist with homework
- Plan and implement weekly activities.
Kindergarten Teacher
Apple Tree Child Development Center YMCA
1999.08 - 2002.06
- Planned and implement lesson plans
- Maintain appropriate classroom management
- Provided a nurturing environment
- Conducted parent teacher conferences
- Maintained open communication with parents
- Planned and implement Family Fun days.
Education
Bachelor's of Science - Duel Degree - Early Childhood Education / Kindergarten - Third Grade
Ball State University
Muncie, IN1999-05
Skills
- Establishing positive community relationships
- Networking with Community Partners
- Workflow Management
- Resource Utilization
- New Hire Training
- Workflow efficiency
- Staff Development
- Employee Recruitment and Hiring
- Employee Supervision
- Adaptability and Flexibility
- Staff Supervision
- Self Motivation
- Teamwork and Collaboration
- Professionalism
- Relationship Building
- Goal attainment
Affiliations
- Big Brothers / Big Sisters, Board of Directors, 2011 - 2017
- Kids Hope USA, Director, 2014 - 2016
- NAEYC, 2016 - 2020
Timeline
Practice Manager
Meridian Health Services
2023.10 - 2024.05
Operations Coordinator
Meridian Health Services
2019.05 - 2023.10
Executive Director
Destiny Christian Academy - Yorktown
2017.06 - 2019.05
Director
Destiny Christian Academy - Muncie
2013.10 - 2017.06
Cottage Manager
Youth Opportunity Center
2003.07 - 2013.06
Child Care Specialist
Youth Opportunity Center
2002.10 - 2003.07
Kindergarten Teacher
Apple Tree Child Development Center YMCA
1999.08 - 2002.06
Bachelor's of Science - Duel Degree - Early Childhood Education / Kindergarten - Third Grade
Ball State University
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