Misty Mayfield
Toney,AL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Patient Coordinator
Eastview Family Dentistry
09.2022 - Current
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Contributed to a positive atmosphere within the clinic by maintaining a professional demeanor and compassionate attitude towards all patients.
- Coordinated referrals to specialists as needed, following up with patients to confirm appointments and provide necessary information.
- Promoted a culture of teamwork among clinic staff by offering assistance whenever needed and fostering open communication channels.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Reduced wait times by effectively coordinating with medical staff on patient schedules and room availability.
Patient Coordinator
Arlington Dentistry
12.2021 - 09.2022
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Reduced wait times by effectively coordinating with medical staff on patient schedules and room availability.
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Contributed to a positive atmosphere within the clinic by maintaining a professional demeanor and compassionate attitude towards all patients.
- Coordinated referrals to specialists as needed, following up with patients to confirm appointments and provide necessary information.
- Ensured accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.
- Improved workflow processes by implementing new procedures that increased overall efficiency within the Patient Coordinator role.
- Promoted a culture of teamwork among clinic staff by offering assistance whenever needed and fostering open communication channels.
Doctor's Office Assistant
Eyecare Associates
11.2010 - 12.2021
- Registered new patients in electronic medical record prior to scheduling appointments.
- Completed clinic room inventories and restocked supplies.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Updated patient information and insurance details for accurate electronic medical records.
- Provided prompt, polite and professional in-person and telephone customer service.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Relayed care and medication advice to patients to relieve physicians during peak hours.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
Education
High School Diploma -
Hazel Green High School
05.1992
Skills
- Electronic Records Management
- Patient Confidentiality
- Appointment Scheduling
- Office Administration
- Insurance Verification
- Excellent Communication
- Multitasking Abilities
- Interpersonal Skills
- Organizational Skills
- Attention to Detail
- Adaptability and Flexibility
Timeline
Patient Coordinator
Eastview Family Dentistry
09.2022 - Current
Patient Coordinator
Arlington Dentistry
12.2021 - 09.2022
Doctor's Office Assistant
Eyecare Associates
11.2010 - 12.2021
High School Diploma -
Hazel Green High School
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