Misty Mckee
Customer Service Representative
Oklahoma City,OK
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Medical Billing
ONE MNET HEALTH
Vallejo - Remote, CA
06.2021 - Current
- Resolve routine patient billing inquiries and problems
- Verify patient account information
- Provide exemplary customer service in a prompt and courteous manner
- Processed billing calls and answered questions from patients and third-party carriers.
- Responded to customer concerns and questions on daily basis.
- Used data entry skills to accurately document and input statements.
Team Lead Trainer
Sprint Call Center
Oklahoma City, OK
11.2016 - 11.2022
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures
- Floor walker for new employees
- Backup CMT for Supervisor
- Mobile Broad Band Trained
Customer Service Representative
Humana
Oklahoma City, OK
01.2021 - 05.2021
- Checked to ensure that appropriate changes were made to resolve customers' problems
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Referred unresolved customer grievances to designated departments for further investigation
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
NTT DATA
Oklahoma City, OK
12.2019 - 12.2020
- Checked to ensure that appropriate changes were made to resolve customers' problems
- Assisted members with claim verification documents, and also how to submit an appeal
- Handled claims for MetLife insurance, Accident, Critical Illness, Hospital Indemnity
- Worked on Dos systems, Data entry experience
- Inbound and Outbound
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Collection Specialist
Alltran
Tulsa, OK
09.2019 - 11.2019
- Plan course of action to recover outstanding balances
- Maintained high volume of calls and met demands of busy and productive group.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- I worked as 3rd party collections agent for Capital One
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Achieved performance goals on consistent basis.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Customer Service Representative Specialist
Cognosante LLC
Lawton, OK
11.2018 - 07.2019
- Handled Document Verification for Obama Care insurance
- Traced accounts for correct and accurate information
- Promoted to Tier 3 for written explanations for Medicare/Medicaid
- Assisted enrollment Verification with members
- Handled member Complaints.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Credit Repair Specialist
Progrexion
Oklahoma City , OK
05.2018 - 07.2018
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained energy and enthusiasm in fast-paced environment.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Carried out day-to-day duties accurately and efficiently.
Patient Care Coordinator
MedXM
Oklahoma City , OK
02.2018 - 07.2018
- Maintained confidentiality of patient data and condition to safeguard health information.
- Resolved problems with communication and billing to foster seamless services.
- Worked with patients to schedule tests and procedures.
- Delivered excellent patient experiences and direct care.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Educated patients by explaining preparation instructions for upcoming procedures and tests.
Education
Associate of Science Degree - Health Sciences
Ultimate Medical Academy
High School Diploma -
Penn Foster High School
Scraton 08.2004 - 05.2006
Skills
Proficienciesundefined
Affiliations
Compassionate and energetic professional with a track record of providing excellent customer service desiring to contribute to day-to-day operations within a dynamic healthcare organization.
Additional Information
- Volunteer Experience
Timeline
Medical Billing
ONE MNET HEALTH
06.2021 - Current
Customer Service Representative
Humana
01.2021 - 05.2021
Customer Service Representative
NTT DATA
12.2019 - 12.2020
Collection Specialist
Alltran
09.2019 - 11.2019
Customer Service Representative Specialist
Cognosante LLC
11.2018 - 07.2019
Credit Repair Specialist
Progrexion
05.2018 - 07.2018
Patient Care Coordinator
MedXM
02.2018 - 07.2018
Team Lead Trainer
Sprint Call Center
11.2016 - 11.2022
High School Diploma -
Penn Foster High School
08.2004 - 05.2006
Associate of Science Degree - Health Sciences
Ultimate Medical Academy
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