MISTY MEADOR
Greentown,IN
Summary
As an Office Manager for 4 years I held many titles within the company. Not only did I start a safety program, I set up a DOT program and a FRA 219 Drug and Alcohol program. I keep accurate records or inventory and personnel files on computer and hard copies. I did RFQ's for the company and ordered material. I would have to reach out to clients that had problems or potential new clients.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Office Manager
FmwSolutions LLC
02.2019 - 08.2023
- I answered phone calls retrieving and delivering messages to shop managers
- Monitoring office and shop supplies and keeping adequate supplies on hand
- On boarding paperwork for new hires
- Keeping accurate safety records and files personnel and qualifications
- Sourcing material quotes and inventory for projects
- Keep records of inventory within the company
- I set up travel for employees including lodging, airfare and meals
- I was in charge of the FRA 219 Drug and Alcohol program
- Implemented an Osha safety program
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Controlled finances to lower costs and keep business operating within budget.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Reported to senior management on organizational performance and progress toward goals.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Evaluated employee records and productivity and submitted evaluation reports.
- Delivered performance reviews, recommending additional training or advancements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Developed detailed plans based on broad guidance and direction.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Launched quality assurance practices for each phase of development
Education
Dental Assistant Certificate - Dental
Tidewater Community College
Norfolk, VA06.1999
High School Diploma -
Portsmouth High School
Portsmouth, RI06.1997
Skills
- Billing
- Customer Service
- Staff Hiring
- Employee Supervision
- Bookkeeping
- Contract Administration
- Data Entry
- Office Management
- Inventory Control
- Administrative Support
- Documentation Expertise
- Organizational Skills
- Regulatory Compliance
- Conflict Management
- Business Administration
- Office Administration
- Data Retrieval Systems
- Policy Implementation
- Technical Support
- Scheduling and Calendar Management
- Human Resources
- Clerical Support
- Mail Handling
- Database Administration
Certification
CPR/AED Certification
Timeline
Office Manager
FmwSolutions LLC
02.2019 - 08.2023
Dental Assistant Certificate - Dental
Tidewater Community College
High School Diploma -
Portsmouth High School
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