Misty Miles
Frontenac
Summary
Dynamic and dependable professional with a clean driving record and strong customer service skills, honed at Door Dash. Proven ability to enhance customer satisfaction through timely deliveries and effective problem-solving. Experienced in collaborating with teams and utilizing GPS technology for efficient route planning, ensuring safety and quality in all operations.
Overview
2026
2026
years of professional experience
Work History
Delivery Driver
Door Dash
09.2024 - Current
- Navigated local routes efficiently to ensure timely delivery of orders.
- Communicated with customers to confirm order details and address any concerns.
- Managed multiple deliveries simultaneously while maintaining high service standards.
- Maintained vehicle cleanliness and adhered to safety protocols during operations.
- Utilized GPS technology to optimize delivery routes and reduce travel time.
- Demonstrated adaptability by responding to changing delivery schedules and customer requests.
- Recorded delivery confirmations accurately and reported issues promptly for resolution.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Behavioral Health Technician
Kansas Renewal Institute
2024 - 2025
- Supported daily living activities for patients, ensuring comfort and safety in therapeutic environments.
- Monitored patient behavior and documented changes to inform treatment plans and improve care strategies.
- Facilitated group therapy sessions, encouraging participation and fostering a supportive atmosphere among peers.
- Collaborated with multidisciplinary teams to develop individualized care plans tailored to patient needs.
- Implemented crisis intervention techniques to de-escalate situations, promoting patient well-being and safety.
- Conducted regular assessments of patient progress, contributing to ongoing treatment evaluations and adjustments.
- Developed engaging activities that promoted social skills and emotional resilience among patients in care programs.
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
- Searched resident belongings prior to and during stays.
- Facilitated on-site activities, support groups, and outings for clients.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Enhanced patient engagement in their treatment plan through active listening and empathetic communication skills.
Education
Associate of Arts - Psychology
University of Phoenix
Tempe, AZ05.2017
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
- Punctual and reliable
- Problem-solving
- Time management skills
- Clean driving record
- GPS and route planning
- Safe driving record
- Map reading and navigation skills
- Complex Problem-solving
- Quality assurance
Timeline
Delivery Driver
Door Dash
09.2024 - Current
Behavioral Health Technician
Kansas Renewal Institute
2024 - 2025
Associate of Arts - Psychology
University of Phoenix