Hi, I’m
Misty Mills
Lead Associate
Winter Haven,FL
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
17
years of professional experience
1
year of post-secondary education
Work History
TTECWinter Haven, FL
Lead Associate
02.2023 - Current
Job overview
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Assisted in developing training materials aimed at enhancing employee skillsets and encouraging professional development.
- Managed approximately 30 incoming calls and emails per day from customers.
- Coached junior associates on best practices for managing difficult situations, boosting overall team performance.
- Resolved escalated customer complaints effectively while maintaining composure under pressure.
- Navigated complex issues by leveraging internal resources and collaborating with cross-functional departments.
- Consistently met performance metrics in call handling, fostering a high-quality service environment.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
NAWinter Haven, FL
Caregiver
10.2020 - 01.2023
Job overview
- Assisted family member with activities of daily living, promoting independence and quality of life.
- Provided safe mobility support to help family member move around personal and public spaces.
- Maintained clean personal areas and prepared healthy meals to support family member's nutritional needs.
Joyson Safety SystemsLakeland, FL
Inventory Coordinator
08.2018 - 10.2020
Job overview
- Performed data entry and completed proper paperwork.
- Optimized warehouse space utilization by regularly assessing layout effectiveness and making necessary adjustments as needed.
- Managed approximately 50 incoming calls and emails per day from customers.
- Reduced stock discrepancies by diligently investigating variances and resolving issues promptly.
- Worked closely with purchasing department to monitor supplier performance metrics, ensuring continued alignment with company objectives.
- Managed vendor relationships to ensure timely deliveries of high-quality products at competitive prices.
- Trained new employees on proper inventory procedures, ensuring consistency in processes across the team.
BDO USA, LLPWinter Haven, FL
Administrative Assistant
07.2014 - 07.2018
Job overview
- Processed approximately 30 tax returns and payments per day.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Improved invoice processing efficiency through careful review, accurate data entry, and timely follow-up on outstanding payments.
- Assisted with the preparation of monthly financial reports for management review, contributing to informed decision making.
- Safeguarded sensitive company information through strict adherence to confidentiality policies and procedures when handling financial records or transactions.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Southern Wine & SpiritsLakeland, FL
Licensing Specialist
12.2007 - 06.2014
Job overview
- Created approximately 50 new accounts per day.
- Reduced processing time for license approvals, implementing standardized procedures and documentation requirements.
- Developed comprehensive training materials for new team members, ensuring consistent understanding of licensing policies and procedures.
- Provided exceptional customer service to applicants, addressing inquiries with accurate information and timely responses.
- Conducted regular reviews of existing licenses to ensure continued alignment with evolving regulations and standards.
- Increased efficiency in managing high volume of license applications by developing a robust database system for tracking and reporting purposes.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
Education
Lake Gibson Senior High SchoolLakeland, FL
Diploma
07.2000 - 05.2001
Skills
Administrative Support
Timeline
Lead Associate
TTEC
02.2023 - Current
Caregiver
NA
10.2020 - 01.2023
Inventory Coordinator
Joyson Safety Systems
08.2018 - 10.2020
Administrative Assistant
BDO USA, LLP
07.2014 - 07.2018
Licensing Specialist
Southern Wine & Spirits
12.2007 - 06.2014
Lake Gibson Senior High School
Diploma
07.2000 - 05.2001
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