Misty Miranda
Mesa,AZ
Summary
Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
13
13
years of professional experience
Work History
STU BES Supervisor
AHCCCS- State of Arizona
05.2022 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Generated reports detailing findings and recommendations.
- Maintained database systems to track and analyze operational data.
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Gathered, organized and input information into digital database.
- Educated staff on organizational mission and goals to help employees achieve success.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
BES
AHCCCS- State of Arizona
10.2019 - 05.2022
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Provided professional services and support in a dynamic work environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Resolved problems, improved operations and provided exceptional service.
Realtor
West USA Realty
07.2012 - 09.2018
- Advised and informed prospective clients on current market activities and conditions.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Wrote contracts to outline sales and purchases of properties.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Presented purchase offers to sellers for consideration.
- Communicated with clients to understand property needs and preferences.
Owner/Manager
The Little Blue House Indiana
12.2016 - 08.2018
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Interacted well with customers to build connections and nurture relationships.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Launched quality assurance practices for each phase of development
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
Bachelor of Science - Management
University of Phoenix
Tempe, AZ03-2023
Skills
- Schedule development
- Relationship building
- Risk management
- Verbal and written communication
- Attention to detail
- Policy and procedure development
- Team building
- Staff development
- Analytical thinking
- Performance management
- Coaching and mentoring
- Goal oriented
- Complex Problem-solving
- Public speaking
- Project management
- Employee development
- Conflict resolution
- Customer service
- Documentation and reporting
- Task delegation
- Workflow management
- Docuware
- HEA Plus
- Waves
- Cognos
- Word
- Adobe Acrobat
- Excel
- Budget management
- Processes and procedures
- Employee motivation
- Project planning
- Financial management
- Contract management
- Staff management
- Process monitoring and improvement
- Strategic planning
- Expectation setting
- Quality control
- Priority management
- Negotiation
- Training and mentoring
- Policy enforcement
- Staff education
- Decision-making
Timeline
STU BES Supervisor
AHCCCS- State of Arizona
05.2022 - Current
BES
AHCCCS- State of Arizona
10.2019 - 05.2022
Owner/Manager
The Little Blue House Indiana
12.2016 - 08.2018
Realtor
West USA Realty
07.2012 - 09.2018
Bachelor of Science - Management
University of Phoenix
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